Assistant Business Office Manager

Allegro Senior Living•South Windsor, CT

2d•Onsite

About The Position

At Alto Evergreen Walk, the Assistant Business Office Manager (ABOM) is a detail-driven, people-focused professional who supports the Business Office Manager (BOM) in coordinating and performing office functions, in addition to Receptionist duties. This role is crucial for keeping the community running smoothly, supporting financial operations, and creating a welcoming first impression for residents and team members. The ABOM acts as the right hand to the Business Office Manager, ensuring organization and efficiency in daily operations.

Requirements

Must be a minimum of 18 years of age.
Working knowledge of and comfort with Microsoft Office programs including Word, Excel, and Outlook required.
Strong organization/planning, verbal/written, multi-tasking, and time management skills are vital.
Must have a positive Criminal Background Screening.
The Community is a drug free workplace, associates are subject to adherence to the Company Drug Free Workplace policy.

Nice To Haves

Minimum of one (1) year office-related experience preferred.
High school diploma or equivalent.
Basic mathematical skills are a plus.

Responsibilities

Process and manage resident accounts.
Post resident payments daily onto the residents account, prepare deposits (balance cash to posting journal and bank deposits), take deposits to the bank daily, scan and send copies of deposit slips to St. Louis, assess monthly charges, and generate statements, and collect all fees.
Account for move-in, move-out, transfer, charges, and collections.
Collect, compute, and enter charges.
Send out resident billings.
Process refunds and correspondence related to refunds.
Charge guest meals, tray service, escort services, additional laundry, and maintenance requests to residents, and enter rate changes and verify accuracy of all charges on residents account.
Manage and ensure adherence to the on-boarding process by advising management regarding reference checks, background checks, sex offender checks, and drug testing, etc.
Create and maintain current associate records for verification of completed mandatory training and in-service requirements, ensure training documentation is always survey ready as well as create and maintain associate personnel files.
Assist Receptionists by answering telephone calls and transferring them to proper department, taking messages when necessary.
Other duties as assigned.