Veterinary Assistant Business Manager

Petfolk • Flower Mound, TX

5d • Onsite

About The Position

We're looking for an Assistant Business Manager to join our Flower Mound Pet Care Center! This is a unique opportunity for an experienced Veterinary Technician or Veterinary Assistant who is ready to take the next step in their career by combining hands-on patient care with operational leadership. As an Assistant Business Manager, you'll play a critical role in the success of the Pet Care Center by supporting daily operations, coaching and developing teammates, driving clinic performance, and serving as the on-site leader when the Business Manager is away. At the same time, you'll continue working alongside the medical team, delivering excellent patient care and leading by example on the clinic floor. If you're passionate about veterinary medicine, team development, and creating exceptional experiences for pets and their people, we'd love to meet you!

Requirements

• 3+ years of veterinary experience in a clinical setting
• Previous clinical leadership experience required
• Strong technical skills and confidence in patient care, diagnostics, and anesthesia support
• Excellent communication and interpersonal skills
• Ability to coach, mentor, and motivate teammates
• Comfortable balancing clinical responsibilities with operational leadership
• Adaptable, proactive, and solutions-oriented

Nice To Haves

• Fear Free Certification is a plus

Responsibilities

• Deliver high-quality patient care, including diagnostics, treatment support, surgical preparation, and anesthesia monitoring
• Assist with radiology, dentistry, laboratory diagnostics, and medical documentation
• Educate pet parents on treatment plans, medications, and preventive care
• Promote Fear Free and low-stress handling techniques
• Lead by example through strong technical skills and medical excellence
• Support training and development of Veterinary Assistants and Veterinary Technicians
• Champion Petfolk initiatives and help drive key clinic performance metrics
• Support daily Pet Care Center operations and serve as the acting clinic leader when the Business Manager is unavailable
• Facilitate team huddles and help manage daily appointment flow
• Monitor clinic performance metrics and support operational improvements
• Assist with staffing coordination, scheduling adjustments, and workflow management
• Address client concerns with empathy, professionalism, and accountability
• Support inventory management, facility readiness, and regulatory compliance
• Help maintain a clean, organized, and welcoming environment for pets, clients, and teammates
• Provide coaching, mentorship, and real-time support to teammates
• Reinforce Petfolk standards, SOPs, and service expectations
• Assist with working interviews, onboarding, and team training
• Foster a culture of accountability, collaboration, and continuous improvement
• Help create an exceptional experience for every pet parent who walks through our doors

Benefits

• Generous PTO to support rest and personal time
• Paid Holidays with no on-call or overnight shifts
• Medical, Dental & Vision Insurance with multiple plans and generous employer contributions
• 401 (k) with employer match to support your long-term financial goals
• Life & Disability Insurance for added peace of mind
• Continuing Education Support for credentialed staff, with annual stipends and paid time off to help you grow your skills and stay at the top of your field
• Fear Free Certification at no cost to you
• Figs Scrubs Provided so you feel confident and comfortable
• Employee Discounts on Petfolk services, food, and medications for your pets

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed