ASSISTANT BUREAU CHIEF

Arizona Department of Administration•Phoenix, AZ

3d•Remote

About The Position

The Department of Economic Security (DES) is seeking an experienced and highly motivated individual to join our team as Assistant Bureau Chief within the Division of Benefits and Medical Eligibility (DBME). This position reports directly to the Bureau Chief and involves independent work on sensitive, high-level, and critical issues, providing recommendations based on findings. The role includes supervising 5 to 10 direct reports, providing written and verbal guidance to the Administration’s leadership, and having the authority to facilitate and attend internal and external meetings, speaking and acting on behalf of the Bureau Chief. Responsibilities also include overseeing middle to large-sized projects, researching and developing reports, conducting call center visits, developing and maintaining expertise in three programs, and working closely with Metro Program Managers to develop their roles. This position is available for full-time remote work within Arizona.

Requirements

Federal and State laws, rules and regulations
Excellent understanding of local, state and federal programs and resources, including legislation
Gathering and analyzing data, summarizing and report preparation/design
Performing detailed analysis and making recommendations
Organization and leadership skills
Strong public relations and the ability to establish and maintain effective working relationships
Prioritize multiple work assignments, multi-task and able to meet deadlines
Effectively represent the Division professionally with internal and external constituents
Write and prepare a plan for action based on the information provided, produce clear and concise documents and reports
Review and evaluate program activities analytically and develop effective work plans and methods for improvement
Driver’s License Requirements (if driving is an essential function)
Successfully pass background and reference check
Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify)
High School Diploma or GED

Nice To Haves

Associates degree and one year of Family Assistance experience.
Or a combination of high school diploma/GED, skills and experience appropriate to the assignment as an Assistant Bureau Chief.

Responsibilities

Maintains a confidential direct working relationship with the Bureau Chief, which includes having full decision-making authority and the ability to speak, take action and provide direction on behalf of him/her.
Supervising 5 to 10 direct reports.
Facilitate and/or represents the Bureau Chief at internal and external meetings and accurately report back the information received in the meeting.
Research develops and maintains various reports, conducts call center visits and assists with monitoring the programs’ timeliness, quality and interview durations for Administration.
Oversee various middle to large-sized program related projects, interview participants, gather information, monitor, track and meet assigned deadlines.
Consolidates researched information needed and uses a customer-centric approach to prepare verbal and written communication to internal and external customers.
Develop and maintain expertise in the Division of Benefits and Medical Eligibility’s three programs: Nutrition Assistance, Medical Assistance and Cash Assistance.

Benefits

Affordable medical, dental, life, and short-term disability insurance plans
Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
10 paid holidays per year
Paid vacation and sick time
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child.
Deferred compensation plan
Wellness plans
Tuition Reimbursement
Stipend Opportunities
Infant at Work Program
Rideshare and Public Transit Subsidy
Career Advancement & Employee Development Opportunities