Assistant Branch Services Manager

Johnstone Supply - The Founders Group•Tigard, OR

5d•Onsite

About The Position

Johnstone Supply - The Founders Group is a 3rd generation family-owned wholesale distributor for heating, cooling, and refrigeration supplies and equipment, operating across 6 states as one of the nation's largest HVAC/R distributors. They offer superior customer service, technical advice, and training seminars, featuring a comprehensive catalog of over 80,000 quality parts, supplies, and equipment. Their purpose is to keep communities safe and comfortable. As the Assistant Branch Manager, you will assist in managing branch operations to achieve goals for sales, profitability, and customer perception. In the Branch Manager's absence, you will be responsible for opening/closing the branch, overseeing general operations, and supervising employees.

Requirements

High school diploma or GED.
Two years of experience in branch operations management in a wholesale environment, or an equivalent combination of education and experience.
Ability to lead by example and model expected employee behaviors.
Knowledge of human resource management principles, including recruiting and hiring, training and development, delegating, coaching, and evaluating employees.
Ability to create and manage a high-functioning team.
Ability to plan, organize, and direct the activities of subordinates.
Ability to listen to others to identify concerns and needs.
Ability to communicate with others to influence attitudes and actions.
Skill in facilitating open lines of communication.
Ability to clarify company objectives and translate them to daily employee activities.
Ability to develop efficient work procedures.

Nice To Haves

College business degree preferred.

Responsibilities

Assists in managing the branch team by establishing, communicating, and modeling performance expectations, monitoring reports, gathering customer feedback, observing performance, and taking corrective action or rewarding employees.
Assists in performing formal staff reviews and providing informal coaching.
Ensures team members are knowledgeable about branch operations and the company through regular meetings and status reports.
Participates in the hiring and recruiting process.
Provides regular training to ensure team members have the necessary knowledge and skills, and offers learning opportunities for promotion.
Ensures adequate staffing levels by establishing schedules, approving vacation, and cross-training employees.
Promotes a safe working environment by communicating safety rules, coaching employees, removing obstacles, complying with regulations (OSHA, Worker’s Compensation, Fire, MSDS), and ensuring equipment is maintained and operated safely.
Ensures compliance with company employment policies and state/federal employment laws at the branch level.
Participates in establishing sales and profitability goals for the branch.
Assists in developing and implementing operating plans and budgets.
Monitors performance against goals and takes corrective action.
Ensures product pricing meets profitability targets by reviewing costs and pricing decisions.
Manages branch inventory for security, accuracy, customer fulfillment, and turn goals, ensuring a cycle counting program is implemented.
Oversees product returns and warranty processing.
Oversees warehouse and delivery operations, including receiving, labeling, put-away, and order fulfillment.
Creates and monitors delivery schedules for accurate, on-time delivery.
Ensures the security and proper maintenance of branch property, equipment, and assets.
Assists in controlling branch operational costs to ensure profitability.
Balances cash drawer daily and prepares daily bank deposit.
Provides information and status reports to executives regarding branch operations.
Performs special projects as needed.