Assistant Branch Manager (East Branch) (East Branch)

Class Act Federal Credit Union • Louisville, KY

1d • Onsite

About The Position

At Class Act Federal Credit Union, we’re more than just a financial institution — we’re a community. Since 1954, we’ve proudly operated as a member-owned financial cooperative with a mission to deliver meaningful value and personalized financial solutions to our members. Unlike traditional banks, we don’t serve stockholders — we serve people. Every decision we make is rooted in our core belief of “People Helping People.” We're honored to be named a 2026 Best Places to Work — a recognition that reflects our strong culture, dedicated team, and unwavering commitment to both our members and employees. Our dedication to service extends beyond financial solutions. We actively support our team’s involvement in the community, offering paid volunteer time so employees can give back to the educational initiatives that matter most to them. It’s just one of the many ways we show that our people — both members and team members — come first. At Class Act, we’re focused on: Hiring the best Training for success Empowering every voice Fostering a respectful and inclusive environment Recognizing and rewarding contributions If you're looking for a meaningful career with a mission-driven organization that truly cares, Class Act is the place for you. Come build your future with a team that’s building a better financial future for others.

Requirements

• Three to five years similar or related experience, including one year of supervisory experience, preferably with a financial institution.
• A college degree is preferred or experience in a related field with equal responsibility may be considered in lieu of the degree.
• Requires a willingness to work within a retail sales environment, possessing a professional, patient, and friendly demeanor at all times when assisting members and co-workers.
• Possess strong communication and motivational skills for training/coaching staff, mental alertness, and a cooperative attitude toward others.
• Possess extensive knowledge of all Credit Union products, services, policies, and procedures.
• Neatness in appearance, punctuality, flexibility, and dependability are a must.
• Must have a basic understanding of operating a computer, ability to use Microsoft Office, and navigate the internet.
• Attention to detail and ability to maintain accuracy.

Nice To Haves

• Experience with cash management and working knowledge of ATM balancing and maintenance is desired.

Responsibilities

• Assist staff members with requested financial transactions, answering questions and resolving problems covering the entire spectrum of products and services offered by the Credit Union, including opening new accounts, processing loan applications, and providing additional offerings beneficial to the member.
• Assist the Branch Manager with daily activities to ensure branch personnel work together to achieve the Credit Union’s objectives; monitor branch operating results relative to established objectives; oversee daily branch operations to assure informed, professional, and accurate service to all members and associates.
• Within established levels of authority, assist the Branch Manager in the supervision and training of branch personnel.
• Assist in tracking assigned goals and coaching of the staff to meet and/or exceed those goals.
• Assist the Branch Manager with the day-to-day branch operations including but not limited to: maintaining sound operating methods, practices and procedures to ensure compliance, cost efficiency, quality service and productivity; maintaining and monitoring cash supply, branch balancing, check processing and transmission; maintaining equipment and office appearance to ensure cleanliness, maintenance, repairs and other facility needs are met; and monitoring adherence to security and safety policies and procedures.
• Manage retail branch office in the absence of the Branch Manager.
• Ensure Credit Union policies and procedures are being followed in compliance with applicable laws and regulations.
• Coach and develop employees to identify cross sales opportunities while providing exceptional member service.
• Maintain the highest confidentiality of member information, including account information and transaction history.
• Cross-sell products and services that will benefit the overall financial well-being of the member.
• Maintain a professional, courteous, and friendly atmosphere for members and co-workers.
• Promote the Credit Union at various functions or events as directed. This may require work outside of regular scheduled business hours.
• Assist all staff with member service in any capacity necessary; opening accounts, taking loan applications, and cash management activities such as: vault, cash drawer, wire transfers and ATM balancing.
• Perform other such duties as may be assigned which are commensurate with the position and in the best interest of the Credit Union.

Benefits

• Generous PTO : 120 hours in your first year
• 13 Paid Holidays
• Paid Parental Leave
• Paid Volunteer Time
• Tuition Reimbursement
• Free Parking
• Monthly & Annual Incentives
• Medical Insurance : Starting as low as $2/month
• Free Dental & Vision Insurance
• Free Life Insurance (Includes Short & Long Term Disability + Accidental Death & Dismemberment)
• 401(k) with Employer Match
• Medical Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Paid Holidays
• Short Term Disability
• Long Term Disability
• 401K/403b Plan
• Educational Assistance
• Special Incentive Plans
• 401K and Paid Time Off (PTO)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree