Assistant Branch Manager ($1,000 Hiring Bonus)

ALOHA PACIFIC FEDERAL CREDIT UNION • Kailua, HI

7d

About The Position

Assists the Branch Manager in the ensuring the profitability, administration and supervision of branch sales and operations within established policies and guidelines. Creates and fosters a branch culture that promotes teamwork, service excellence, relationship building, and staff professionalism. Trains, supports, leads and coaches staff in sales, service and lending processes and procedures to achieve branch and individual performance goals and to develop skills in product knowledge, sales and customer service. Generates defined reports to track actual performance to defined sales and services goals, member satisfaction and new business development. Responsible for the direct supervision of day-to-day branch operations. Coordinates work schedules, allocates workload, and provides oversight, guidance and assistance to branch personnel. Train branch staff in operational processes and procedures; monitor staff performance and recommend personnel actions; assists staff in complex situations and problem escalation; and recommends changes for continuous process improvement. Assists in SEG servicing and assume back-up responsibilities for Branch Manager as needed.

Requirements

• Bachelor’s degree (BA/BS); four (4) years related experience and/or training; or equivalent combination of education and experience.
• One (1) year loan underwriting experience
• Knowledge in the use of word processing and spreadsheet programs
• Supervisory experience
• NMLS License
• Valid Driver’s License and access to a motor vehicle
• Credit must be in good standing.
• Must be bondable pursuant to §713.3(b) of the NCUA’s Rules and Regulations.

Responsibilities

• Assists the Branch Manager in the ensuring the profitability, administration and supervision of branch sales and operations within established policies and guidelines.
• Creates and fosters a branch culture that promotes teamwork, service excellence, relationship building, and staff professionalism.
• Trains, supports, leads and coaches staff in sales, service and lending processes and procedures to achieve branch and individual performance goals and to develop skills in product knowledge, sales and customer service.
• Generates defined reports to track actual performance to defined sales and services goals, member satisfaction and new business development.
• Responsible for the direct supervision of day-to-day branch operations.
• Coordinates work schedules, allocates workload, and provides oversight, guidance and assistance to branch personnel.
• Train branch staff in operational processes and procedures; monitor staff performance and recommend personnel actions; assists staff in complex situations and problem escalation; and recommends changes for continuous process improvement.
• Assists in SEG servicing and assume back-up responsibilities for Branch Manager as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 11-50 employees