Assistant Branch Manager
About The Position
Are you passionate about making a difference in people's lives? Do you thrive in a fast-paced, team-oriented environment? CTCU is looking for dynamic, high-energy individuals to join our growing team as an Assistant Branch Manager. At CTCU, we've been serving our members for over 90 years, with a relentless commitment to exceptional service. While we constantly evolve to meet the changing needs of our members, one thing remains constant: our dedication to providing an outstanding member experience. We're seeking energetic leaders who share this commitment and are excited to help us continue this legacy. As an Assistant Branch Manager at Community Trust Credit Union, you'll lead and inspire a talented team dedicated to delivering outstanding service and achieving their goals. You'll be the guiding force behind mentorship and coaching, helping your team members grow while ensuring every member has a stellar banking experience. Dive headfirst into member relationships, solving problems, and positively impacting their financial lives. You'll oversee daily branch operations, ensuring everything runs smoothly and efficiently by hiring, training, and supporting your team to set them up for success. This role is 100% onsite.
Requirements
- At least 3 years of experience in a fast-paced sales and service-driven environment.
- Must have at least 1 year of credit union or banking experience.
Responsibilities
- Support multiple branch locations by combining leadership, operational support, and direct member service.
- Serve as the acting Branch Manager as needed.
- Perform MSR duties including memberships, account maintenance, consumer lending (excluding home equity), and IRA services.
- Provide coaching support to staff.
- Assist with daily operations.
- Help ensure consistent service, compliance, and strong experience across assigned branches.
- Lead and inspire a talented team dedicated to delivering outstanding service and achieving their goals.
- Provide mentorship and coaching to team members.
- Oversee daily branch operations, ensuring efficiency.
- Hire, train, and support the team.
Benefits
- Paid Time Off
- Generous Paid Time Off
- Health Time
- Personal/Birthday Day each year - eligible after first year of employment
- Bereavement Time
- Health/Medical - Eligible first of the month following one full month of employment
- Medical insurance with HMO and PPO plans to choose from
- Dental and Vision insurance
- Flexible Spending Account
- Short and long term disability insurance, life and AD&D insurance
- Tuition Reimbursement - eligible after one full year of employment
- 401(k) Retirement Savings Plan - eligible to participate in after one full month of employment.
- Matching Contributions after 1000 hours of service, 21 years of age and six months of employment.
- Safe Harbor contributions. CTCU provides every eligible employee a contribution of 3% of compensation.
- Sales-based incentive.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
