Assistant Branch Manager

First National Bank Of Pennsylvania•Clymer, PA

1d•Onsite

About The Position

The Assistant Branch Manager is responsible for meeting customer needs within a retail branch and assisting with management of the branch and sales team. The role develops and maintains a personal referral network, acts on branch leads according to consumer bank standards, completes customer transactions, and converts transactions into qualified sales or referral leads. The incumbent follows FNB policies, procedures, strategies, and Core Values. The position promotes sales through referral management, sales leads, outbound calling, and identifying customer financial needs. It also supports daily branch sales activity through staff coaching and operational coordination, and performs traditional teller transactions as needed. Employees are accountable for managing and monitoring risks encountered in their work and for complying with regulatory requirements and company procedures.

Requirements

High school diploma or GED.
At least 2 years of job-related experience.
Experience in a related position.
Knowledge of banking policies, procedures, consumer products, and services.
Sales and customer service skills.
Excellent customer service skills.
Excellent written and verbal communication skills.
Excellent organizational, analytical, and interpersonal skills.
Attention to detail.
Ability to use a personal computer and job-related software.
Basic-level Microsoft Word skills.
Intermediate-level Microsoft Excel skills.
Basic-level Microsoft PowerPoint skills.
Legally authorized to work in the United States; employment-based visa sponsorship is not provided.

Nice To Haves

Nationwide Mortgage Licensing System and Registry identifier is preferred, but will be required.

Responsibilities

Promote sales through referral management, use of sales leads, outbound calling, and identification of customer financial needs.
Recommend and sell or cross-sell bank products and services to meet customers’ banking needs in a courteous and professional manner.
Incorporate FNB digital products and services into customer interactions.
Use FNB-approved branch technology to enter and maintain accurate data for referrals, customers, and applicants.
Complete the lifecycle of new and existing customer relationships according to consumer bank standards.
Assist with daily sales activity by coaching branch staff on prescribed sales activities, supporting pre-shift sales huddles, and monitoring and measuring sales results.
Coordinate and complete assigned operational duties, including scheduling work, providing direction, monitoring workflow, maintaining supplies, opening and closing the office, and ordering and managing vault cash.
Ensure tasks are performed in accordance with current policies and procedures.
Perform traditional teller transactions as needed.
Serve as a risk manager by understanding, reporting, responding to, managing, and monitoring workplace risks as required by the F.N.B. Corporation risk management program.
Perform other related duties and projects as assigned.
Comply with regulatory laws and company procedures.