Assistant Branch Manager - Western Hills
About The Position
TruPartner Credit Union is looking for an Assistant Branch Manager to help run day-to-day branch operations, support and develop staff, and step in for the Branch Manager when needed. This role is ideal for a natural leader who loves helping a team succeed as much as helping members. The credit union model means that members are owners, and profits are reinvested into better rates, service, and experiences. Team members find that their work genuinely matters, and they work with supportive colleagues who take pride in serving the Cincinnati community with integrity. There is a real leadership path, as demonstrated by the CEO who started as a teller.
Requirements
- High school diploma or equivalent
- 2 to 5 years of related financial institution experience
- Solid understanding of teller, member service, and loan officer functions
- Strong interpersonal and communication skills
- Organized, proactive, and comfortable with computer applications and everyday office equipment
- Natural leadership qualities and initiative
Nice To Haves
- Additional coursework a plus
Responsibilities
- Ensure branch operations run in line with policy, legal, and regulatory requirements, in step with other departments
- Build deep knowledge of credit union products and services, and cross-sell to meet member needs
- Oversee branch security, respond to alarms, and support opening/closing procedures
- Make sure the branch balances all transactions at the end of each day
- Help implement policy and procedure changes at the branch level
- Handle loan processing and closings, certificates of deposit, IRAs, HSAs, and new accounts
- Provide direction and supervision to branch staff, and step in as Branch Manager when needed
- Onboard and train new employees, and cross-train staff across roles
- Help set staffing levels and build schedules
- Resolve member requests and questions promptly, or route them appropriately
- Keep management informed of branch activity and flag ideas for better service
- Complete required reports accurately and on time
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
