Assistant Branch Manager

Bluestone Bank • Plainville, MA

14h • $30 - $34 • Onsite

About The Position

Under the direction of the Branch Manager, the Assistant Branch Manager assists in the oversight of the branch’s operational activities in order to ensure all customer needs and sales goals are met while in accordance with bank requirements and policies.

Requirements

• Two to three years of retail banking experience, including knowledge of banking products and services.
• High school Diploma or equivalent.
• Possesses strong customer service and excellent written and verbal communications skills.
• Ability to deal with customers under circumstances requiring tact and diplomacy.
• Ability to quickly learn and properly use various software programs.
• Ability to multi-task and balance multiple priorities.

Nice To Haves

• Supervisory experience strongly preferred.

Responsibilities

• Manages the Universal Banker training program, ensuring Universal Bankers are completing appropriate training and reviewing progress. Coaches, trains, and encourages staff participation in the sales program.
• Opens and closes branch; assumes responsibility of branch in absence of Branch Manager.
• Processes, reviews and completes various transactions, including but not limited to: new accounts and safe deposit boxes, maintaining/processing supporting records, stop payments, CD rate exceptions, wire transfers, sign treasurer’s checks, debit card applications, and updating and maintaining customer account information. Researches and resolves customer inquiries and problems; follows through or refer as appropriate.
• Conducts monthly audit of cash drawers, vault, ATM, recyclers etc. Tests alarms and maintains branch security. Maintains system access for branch staff.
• Follows compliance regulations; CTR, Truth in Savings, Reg. CC, EFT, etc.
• Cross-sells and refers Bank products and services: Wealth Management including Trust & Investments, Mortgages, Commercial, and Bluestone Bank Partners; Merchant Service, Payroll, Credit Cards.
• Assists on the transaction line when needed meeting all standards and expectations.
• Leads and participates in delivery of prompt and courteous customer service.
• Schedules branch employees while ensuring appropriate coverage
• Assumes additional responsibilities as requested.

Benefits

• A competitive salary with performance-based incentives.
• Comprehensive medical with deductible reimbursement, dental, and vision coverage.
• An employer matching 401k plan.
• Training and professional development opportunities, including tuition reimbursement.
• Work life balance with paid time off, paid volunteer hours, and 11 paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED