Assistant Branch Manager

Credit Union of Southern California•Los Angeles, CA

12d•Onsite

About The Position

We are hiring an Assistant Branch Manager who will support the Branch Manager in directly managing the team members and overseeing all aspects of branch operations to ensure Members receive high quality service and all operational expectations are being met. CU SoCal is one of the fastest growing credit unions and is more than just a place to work. It’s a place where people come before profit, a place where you can build a career that’s more than a job, and where the work you do has meaning and purpose. We offer competitive pay, great health benefits and a culture like no other! CU SoCal is a Gallup Exceptional Workplace Award Recipient In 2026, Credit Union of Southern California (CU SoCal) was once again honored with the Gallup Exceptional Workplace Award, marking our third consecutive win and ranking us among the top workplaces worldwide for outstanding employee engagement. The CU SoCal culture fosters Building Better Lives for our Members, personal development, open communication, and genuine care for each other. We prioritize C.A.R.E. 4: professional competence, positive attitude, relationship building, and eager service to others. If you're passionate about making a difference and want to be part of a dynamic team, please submit your application today!

Requirements

High School Diploma or equivalent.
2+ years of analytical and problem-solving experience in branch operations, analysis, process improvement, and/or program/project management role.
Strong leadership skills and the ability to effectively manage a successful team.
Ability to multitask and manage multiple projects at once.
Professional and effective communication skills.
Proficient in using all applicable MS Office programs (Outlook, Word, Excel, Teams)

Nice To Haves

Associate degree or equivalent experience
4+ years of analytical and problem-solving experience in branch operations, analysis, process improvement, and/or program/project management role.

Responsibilities

Oversees the team members with respect to providing coaching, training & development, performance management, time keeping policy adherence, and assisting in either resolving or escalating HR related issues.
Contributes to supportive work environment, harmonious working relations and high team member morale and engagement.
Perform the Branch Manager’s supervisory and operational responsibilities during his/her absence by making sound decisions and motivating team members to build exceptional teamwork through maintaining a winning attitude and positive behavior
Ensures branch operations are conducted in accordance with established policies, procedures, and guidelines in alignment with regulatory requirements.
Responsible for developing, coordinating, and conducting ongoing training on savings, lending, and cross-selling programs; assist in creating and implementing O.R.G.s; assists in researching, proposing and implementing new and enhanced products/services to management.
Assists in setting objectives, developing strategies, budgeting, and developing policies and procedures. Tracks operational and sales goals to ensure superior service and efficiency.
Get involved with local organizations and participate in local community events to introduce and expand CU SoCal’s relationships and reputation.
Enhance Member Experience by consistently engaging and connecting with Members to exceed service expectations in a timely manner and by effectively resolving problems; work directly with Members to build relationships and uncover and satisfy their financial needs
Assists branch manager in all aspects of the daily operations including Member day to day basic transactions up through advanced Member account administration.
Complete understanding and active application the C.A.R.E. 4 Guide expectations and the Brand Communications Standards Accountability Philosophy.
Additional duties and responsibilities as assigned.