Assistant Branch Manager - Leesburg

Apple Federal Credit Union•Leesburg, VA

5h•$31 - $38•Onsite

About The Position

At Apple Federal Credit Union, we’re more than a financial institution; we’re a community-focused organization powered by passionate people. With 24 branches across Northern Virginia and a proud legacy of service, we’re committed to improving the lives of our members and the communities we serve. We believe our employees are our greatest asset. That’s why we foster a supportive workplace culture that values inclusiveness, innovation and growth. Whether you’re just starting out or advancing your career, you’ll find opportunities for professional development, mentorship and meaningful impact.

Requirements

Minimum three to five years progressively responsible Branch and/or financial institution experience in member service position.
Thorough knowledge of teller, member service, and loan policies and procedure.
A high school education or GED is required.
Must obtain a Level 1 lender designation within 6 months of being selected for the position.
Must successfully complete ISSP training within 6 months of selection for the position.
Must possess excellent problem-solving skills and written and verbal communication skills.
PC proficient.

Nice To Haves

Associates degree plus three years of progressively responsible Branch and/or financial institution experience preferred.

Responsibilities

Coordinate the day-to-day operations of the Branch.
Perform all duties of a Member Advisor, including selling and processing loans, opening, closing and cross-selling new accounts, and answering member questions concerning Credit Union services and performing a variety of account maintenance functions.
Perform all duties of Teller/MSR as needed.
Act as Branch Manager in his/her absence.
Respond to questions and/or provide information upon request from internal and external members in a friendly, courteous, and professional manner.
Directly supervise the MSR Is, MSR IIs, and Member Advisors in the successful performance of their duties.
Assist members and potential members in understanding and utilizing Credit Union products and services.
Perform duties and responsibilities in accordance with The Apple Way principles, of Team Up, Serve with Purpose, Challenge Yourself and Own It.
Remain cognizant of and adhere to credit union policies and procedures, and regulations pertaining to the Bank Secrecy Act.
Perform other Branch duties, as assigned, by the Branch Manager.
Perform duties of Teller/Member Service Rep, MSRII, MSRIII/Member Advisor and Branch Manager, as needed.
Support the credit union’s goals and core values, and help instill these values in the branch staff.
Build a team whose main objective is to provide members with the best possible service.
Ensure that branch employees incorporate the Apple Way principles with external and internal members.
Ensure the branch is open and ready to conduct business each business day.
Assign various operational duties, as appropriate, to Member Service Representatives IIIs, MSR IIs, and Teller/MSRs.
Ensure The Apple Way Service principles are maintained at all times.
Sell and process loans, meet branch sales goals, explain savings and checking programs, open new accounts, issue traveler’s checks, IRA’s CD’s, approve checks, and deal with difficult members.
Supervise branch personnel to assure a trained, motivated and professional staff capable of providing efficient and effective service while ensuring positive member relations.
Schedule, assign work to, coach and counsel staff.
Deliver constructive feedback and maintain required personnel documentation.
Assist in authorizing performance appraisals and gather data as needed to evaluate staff performance.
Assist members in completing loans and related paperwork.
Gather information required to make credit decisions.
Conduct credit checks and analyze credit-worthiness of members for some types of consumer loans.
Stay abreast of Apple’s loan underwriting guidelines and policies and procedures.
Notify members of loan decisions done by centralized underwriting team.
Make recommendations for decision to approve or decline loan to the centralized underwriters.
Coordinate with branch manager and other branch personnel as necessary to secure approvals.
Review credit report for cross-sell opportunities when processing loan applications.
Make appropriate cross-sell offers to members explaining products’ features and benefits.
Overcome objections when appropriate.
Function as a trusted advisor to members by assessing their financial situation and making appropriate service and product recommendations.
Ensure that the Branch balances all transactions at the close of each business day.
Assist Teller/ MSRs to resolve balancing problems.
Ensure branch is in compliance with policies, procedures, laws, regulations and audit standards.
Ensure that staff is adequately trained and is effectively using Episys, Synapsys, Synergy, Akcelerant, and Microsoft as needed.
Ensure that all member contact in the branch is recorded in the Synapsys CRM and that all member on-boarding tasks are completed using the 2x2x2 methodology.
Ensure that staff members meet goals set for referral activity and acting on Potential Sales Opportunities (PSO’s) goals established by management.
Enforce and understand content of all Branch Operations manuals, including the Teller, MSR, Lending, Branch Manager, and Products and Services Manuals.
Ensure general maintenance, security, and safety of the branch.
Ensure all equipment is in proper working order.
Respond to audits and correct items as required.
Provide information and advice about a wide variety of Credit Union products and services.
Analyze members’ needs using learned interviewing skills and sell appropriate Credit Union products and services based on identified needs and Credit Union goals.
Complete required reports and work to meet branch and organizational goals.
Coordinate with other departments as necessary.
Refer members to departments/personnel providing specialized services as necessary.
Assume duties of Branch Manager as directed by the AVP of Branch Operations in the absence of a Branch Manager.
Encourage staff by example and positive coaching to use the skills learned in Apple Way of Integrity Selling Training (AWIS).