Assistant Branch Manager

Renasant Bank • Alpharetta, GA

7d • Onsite

About The Position

The Assistant Branch Manager will drive a best in class branch experience for customers and teammates by leading, coaching and managing in 5 primary areas of responsibility: customer engagement/sales execution, service execution, operational excellence, leadership and management. With a deep understanding of Renasant Bank customer engagement model, you spend time executing and role modeling by serving as our customer’s financial advisor of choice. You will serve as the primary leader responsible for creating an operationally sound branch through management and oversight of all branch operational assessments, daily balancing functions and other risk mitigating actions. In conjunction with the Branch Manager, you provide guidance, coach and develop branch teammates to our service standards and behaviors.

Requirements

• High school diploma or equivalent. College education preferred, but not required
• Minimum of 2 years of successful personal sales experience in a customer facing role
• Minimum of 1 year leadership experience
• Minimum of 3 years of cash handling experience
• Minimum of 1 year Retail Banking Experience
• Proven track record of leadership, sales management and coaching
• Ability to produce individual and team sales and customer experience results
• Effective written and verbal communication skills
• Routinely sought out by others for advice and solutions
• Strong sense of teamwork, ability to work cooperatively in a team environment
• Attention to detail with strong record of accuracy in handling of transactions
• Comfortable using a variety of technology software products to process transactions
• Proven time management and organizational skills, ability to effectively handle multiple priorities and adapt effectively as business needs and pace changes
• Ability to travel for training, other development opportunities, and between branches, as needed

Responsibilities

• Achieve consistent and balanced personal sales and service performance by developing new and existing relationships utilizing the customer engagement model
• Create a daily individual plan focus on deepening customer relationships and consistent execution of service standards, customer retention, etc.
• Partner with Branch Manager to ensure results in deposit growth, branch income, service performance, branch income and expense management
• Ensure consistent execution of service standards through coaching and developing the team and personal performance
• Serve as a primary branch teammate to handle customer problem resolution
• Maintain a culture of risk management ensuring team is properly trained and coached on processes, procedures, and policies
• Execute operational controls for audit, teller cash forecasting, operational losses, controllable losses, account documentation, and other operational controls
• Responsible for facility management, including security, opening and closing procedures
• Participate with Branch Manager in hiring, coaching, performance feedback, communication and training of team, including contributing to performance assessments, disciplinary actions planning and coaching for improved performance
• Perform other related duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED