Assistant Branch Manager

Millennium Bank•Ocala, FL

21h•Onsite

About The Position

The Assistant Branch Manager is responsible for the overall coordination and management of the branch. The ABM ensures the efficient delivery of courteous and professional customer service and supports the Branch Manager by ensuring all operational functions are completely and properly performed by the staff.

Requirements

High school diploma or GED required.
Previous Banking experience required

Nice To Haves

Minimum Associates Degree preferred.
Previous Banking experience preferred
3+ years cash handling or sales experience preferred.
Previous supervisory experience preferred.

Responsibilities

Demonstrates proficiency in Teller I, Teller II, Head Teller, and Personal Banker job duties and performs such duties as assigned.
Answers difficult customer questions and handles complaints and/or special needs.
Assists with inquiries regarding interest rates, service charges, and account histories while complying with disclosure requirements, regulations and consumer privacy policies.
Assists tellers in locating cash discrepancies.
Oversees banking services, especially customer service, to ensure excellence; contacts or assists customers and prospective customers.
Coordinates communication with branch staff.
Collects and reviews financial, collateral, and other information necessary for proper loan underwriting.
Completes NSF and overdraft report daily.
Demonstrates awareness, commitment and dedication to servicing customers and building customer franchise: contributes to sales referrals and cross selling programs related to all products; participates in both internal and external branch sales activities.
Ensures compliance with policies and procedures and obtains necessary approvals and authorizations when necessary.
Follows current loans and lines of credit to ensure complete compliance with terms.
Knowledgeable of various Federal Regulations including the Bank Secrecy Act, Community Reinvestment Act, Regulation E, Regulation CC, etc. and the teller’s roles and responsibilities relating to each act.
Makes judgments for Tellers (within limits of authority) pertaining to cashing and/or accepting checks or drafts, solves problems, and assists with complex transactions.
Approves transactions within the assigned authority limits.
Manage consumer loan requests along with the understanding of the loan policy and loan procedures.
Mentors new staff to ensure compliance with bank policies and procedures for the first 90-days and makes a recommendation of additional training or areas of improvement.
Provides on-the-job training for staff as-needed basis.
Reviews and approves time cards and time off requests for branch staff.
Schedules branch personnel to provide coverage for the opening and closing of the branch; maintains and stays abreast of security policies and procedures.
Supervises and counsels employees as needed including annual performance reviews.