Assistant Branch Manager 1 or 2 - Airway Heights Branch

Numerica Credit Union•Airway Heights, WA

About The Position

Numerica Credit Union is hiring an Assistant Branch Manager at its Airway Heights Branch. The position may be hired at Level 1 or Level 2 and supports or leads branch operations, sales performance, member service, and team development. The Assistant Branch Manager partners with the Branch Manager and other departments to promote operational excellence, compliance, member satisfaction, and growth. At Level 1, the role is an entry point into Retail Experience leadership. It supports the Branch Manager with daily branch management, team coaching, service delivery, sales activities, transactions, and operational controls. The Level 1 salary range is $28.36–$42.56 per hour (Non-Exempt N10). At Level 2, the role is an intermediate leadership position with greater responsibility for daily branch performance, sales execution, operational authority, lending and member relationship support, and staff development. The Level 2 salary range is $32.29–$48.42 per hour (Non-Exempt N11). The listed overall salary range, depending on level, is $28.36–$48.42. Both levels supervise subordinate employees in conjunction with the Branch Manager and carry out supervisory responsibilities under organizational policies and applicable laws. Duties include hiring, training, assigning and directing work, evaluating performance, addressing complaints, and resolving problems. The role represents Numerica in the community and is expected to demonstrate the credit union’s CARES Principles: Connect, Ask, Resolve, Elevate, and Strengthen. The position requires a high school diploma or GED, relevant financial-services experience, and NMLS certification and a Notary Public license (or obtaining each within the designated timeframe). The work includes extensive contact with members and colleagues and may involve sensitive matters, motivating others, and building external relationships. The employee must be able to lift up to 25 pounds and sit or stand for extended periods. Numerica Credit Union states that it is an Equal Opportunity/Affirmative Action Employer and provides reasonable accommodations for qualified individuals with disabilities or disabled veterans during the application and hiring process. The posting links to a benefits and perks summary but does not list specific benefits.

Requirements

High school diploma or equivalent (GED).
At Level 1, at least four years of experience in retail banking, a credit union, or financial services.
At Level 2, at least five years of experience in retail banking, a credit union, or financial services.
NMLS certification required, or must be obtained within the designated timeframe.
Notary Public license required, or must be obtained within the designated timeframe.
Ability to read and interpret business and professional publications, technical procedures, and governmental regulations.
Ability to write reports and business correspondence and present information to colleagues, managers, members, and the public.
Strong communication and interpersonal skills, including the ability to lead diverse teams and build relationships.
Organizational skills to manage competing priorities and analytical ability to interpret data and make evidence-based decisions.
Proficiency in Microsoft Office Suite and core banking systems such as Symitar.
Ability to lift up to 25 pounds and sit or stand for extended periods.
Ability to exercise trust, diplomacy, tact, and sound judgment in extensive personal contact, including sensitive situations.
Level 1 performance expectations include developing leadership, operational knowledge, and coaching ability; meeting assigned goals; ensuring operational accuracy and compliance; and providing actionable feedback.
Level 2 performance expectations include consistent sales, service, and operational results; measurable coaching and accountability; advanced financial-product, lending, and risk-management knowledge; and effective branch decision-making.

Nice To Haves

One to two years of leadership or supervisory experience for Level 1.
Two to three years of leadership or supervisory experience for Level 2.
Demonstrated ability to coach and develop team members toward achieving goals.
Associate or bachelor’s degree in Business, Finance, or a related field.
Prior experience in business development, lending, or leadership training.
Understanding of operational risk management and compliance standards.
Formal leadership or management training certification.
Experience with small business banking or commercial deposit services.
Advanced understanding of regulatory compliance, lending, and risk management frameworks.

Responsibilities

Support or lead branch sales performance, service delivery, daily operations, and team development, depending on level.
Coach team members to identify member needs and recommend appropriate products and services; support staff development through feedback and performance discussions.
Engage in sales, account openings, loan applications, business development, and cross-selling opportunities; meet or exceed individual and branch goals.
Maintain knowledge of consumer, business, and digital products and solutions and support staff proficiency.
Oversee or support branch transactions, daily balancing, cash control, teller operations, audit readiness, and compliance with policies and regulatory requirements.
Resolve or oversee escalated transactional and member-service issues.
Assist with staffing schedules, workflow, delegation, and branch efficiency.
Support members with loan and deposit needs, complex service matters, business accounts, and HELOCs; provide financial education and guidance.
For Level 2, establish and track branch goals and performance metrics with the Branch Manager, and develop action plans for growth, product penetration, and member retention.
For Level 2, approve overrides, exceptions, and other branch operational functions within policy limits; identify process improvements and operational inefficiencies with partner departments.
Analyze or support analysis of branch performance data to identify trends and opportunities for improvement.
Build cross-functional relationships with relevant departments and collaborate to support branch readiness, compliance, and performance.
Supervise, mentor, and develop employees; participate in interviewing, hiring, onboarding, training, performance management, and succession planning as applicable to the level.
Represent Numerica in the community through events, outreach, business development, and relationships with local businesses and community partners.
Demonstrate Numerica’s CARES Principles and maintain professional, respectful, and member-focused interactions.