Assistant Branch Manager - Lake Ave Branch

ESL All Companies•Rochester, NY

22h•Onsite

About The Position

This position is accountable for engaging, developing and supporting teller team members to provide guidance and the right solutions to our customers which will build long-term mutually beneficial relationships and support the achievement of business results. This position is also responsible for meeting coaching expectations based on our published “Coaching Standards and Guidelines” as well as collaborate in continuing to make ESL a great place to work by providing visible leadership around the key building blocks to ESL’s success.

Requirements

B.A. or B. S. or equivalent experience
Minimum 2 years’ sales/service/supervisory experience in financial or comparable industry
Bilingual English/Spanish speaking proficiency preferred
Demonstrates alignment with ESL’s Core Values, mission, vision, and purpose to help our community thrive and prosper
Highly efficient in building customer and peer relationships
Strong communication skills a must
Demonstrated team management
Strong relationship building skills with individuals from diverse backgrounds, communities and/or cultures
Ability to adapt communication style to reach various audiences
Strong analytical, problem-solving, multi-tasking skills
Notary preferred; if not, obtain within 12 months of filling role
Must complete submission of application to the NMLS within the first week of employment and subsequently be successfully registered as a Mortgage Loan Originator through ESL

Nice To Haves

Bilingual English/Spanish speaking proficiency
Notary

Responsibilities

Supervises tellers/universal bankers (up to 12 employees)
Internal and external customer satisfaction
Team sales measures
Audit controls
Primary back up in the absence of Branch Manager
Engage, develop and support team members to provide guidance and the right solutions to our customers which will build long-term mutually beneficial relationships and support the achievement of business results.
Net Promoter Score target
Employee Satisfaction target
Satisfactory audits
Sales/lead measures as outlined in the sales performance reports supporting our three LOB’s.
Engage in coaching of team members as assigned by unit manager per published “Coaching Standards and Guidelines”.
Perform effective coaching with all team members, tailored to individual needs with frequency that encourages sustained skill development and proactive employee engagement to make sure employees understand the customer’s point of view.
Recruit, develop, motivate, recognize and retain high performing team through the use of ESL's Performance Management process.
Provide visible leadership around the key building blocks to ESL’s success including:
Embracing the philosophy that “my success as an individual is not placed ahead of the success of the team or the customer”
Modeling ESL’s core values
Engaging in continuous self-development
Ensuring the ongoing development of talent in my area
Committing to helping employees reach their full potential
Supporting and ensuring employee understanding of and engagement in ESL’s corporate strategy, policies and processes
Developing and supporting a culture of recognition within my unit and across ESL in a tangible manner that, among other actions, includes the active use of established recognition tools.