Assistant Branch Manager (Full-time; Chatham)

Mainstreet Credit Union Limited•Chatham, ON

4d•CA$77,080 - CA$96,350•Onsite

About The Position

Mainstreet Credit Union is actively seeking an experienced Assistant Branch Manager to join their growing team. This role involves providing leadership and guidance to front-line employees, ensuring a team approach to advice and member service, and coordinating activities to achieve objectives through the Advice Based model. The Assistant Branch Manager will also assist with branch operations, scheduling, training, meeting growth targets, and implementing marketing plans. A key responsibility is the growth of the branch portfolio through increasing business with current members, referrals, and proactive business development activities, while ensuring quality member service and providing value-added advice. Close contact with the Branch Manager is essential for maintaining branch functionality.

Requirements

Post-Secondary Degree/Diploma or work equivalency
8+ years working in financial services (including credit management)
CFP or PFP or working towards
Demonstrated leadership ability (solid training & coaching experience an asset)
Exceptional interpersonal skills by demonstrating approachability, trustworthiness, flexibility and a strong work and service ethic
Proven relationship management and sales effectiveness skills, able to identify member needs and match appropriate solutions
Understanding of markets and trends in the industry
Demonstrates results orientation in both sales and service
Uses technology to enhance productivity
Committed to continuous personal improvement

Nice To Haves

solid training & coaching experience

Responsibilities

Supervise front-line employees (MER, Sr. MSR, MSR’s) by providing coaching, training, assistance, and direction.
Conduct performance management and appraisals for supervised employees.
Promote sales & service excellence, motivation, enthusiasm, product knowledge, and professionalism.
Adhere to performance standards.
Proactively market the organization’s products and services using the Advice Based model, focusing on upselling and cross-selling lending and investment vehicles.
Meet set objectives for investment and lending growth targets.
Provide day-to-day branch operation leadership in conjunction with the Branch Manager.
Monitor branch performance and report successes and challenges to the Branch Manager.
Ensure all lending follows policy and maintain second highest lending authority in the branches.
Ensure overall compliance of all administration.
Help ensure staff follow risk management, security, and cash management activities.
Assist with management of the facilities and functioning of the branches during the Branch Manager’s absence.
Assist with the execution of the branch marketing program to attain loan, deposit, sundry products, and member growth.
Refer members to Commercial & Agricultural Account Manager and Wealth Management Advisor as opportunities are identified.
Represent the Credit Union in the community by participating in local business activities and community functions.
Maintain a high level of education regarding Credit Union products, services, and marketing programs/strategies.
Enter all information into “ACE” (sales, referrals, member interactions, information).
Review and audit credit files on a regular basis and prepare/submit branch reports.
Interpret and ensure adherence to branch operating procedures, lending policies, and security requirements.
Ensure daily monitoring of the Delinquency Report and follow up on delinquent accounts up to 30 days.
Handle member complaints in a courteous and professional manner.
May be licensed Mutual Fund representative depending on needs of location.
Perform other duties as assigned.