Assistant Branch Manager
About The Position
The Assistant Branch Manager supports the day-to-day operations, performance, and member experience of the branch. This role partners with the Branch Manager to coach and develop Team Members, support operational consistency, reinforce service expectations, and help achieve branch goals. The Assistant Branch Manager helps create a positive and collaborative branch environment while ensuring alignment with Credit Union policies, procedures, and regulatory requirements. This role also serves as a leadership resource for Team Members and supports branch operations in the absence of the Branch Manager.
Requirements
- High school diploma or equivalent
- 2+ years of experience in a service-oriented environment (financial services, retail, hospitality, call center) or related field
- Federal registration with the Nationwide Mortgage Licensing System (NMLS) (may be obtained after hire)
- Notary Public certification (may be obtained after hire)
Nice To Haves
- Degree or specialized training in business, finance, communications, leadership, management, or related field
- 3+ years of experience in a credit union or branch environment with production goals
- 1+ year of direct people leadership (supervisory) and/or informal leadership experience
- Experience working in a credit union, banking, financial services, or other highly regulated environment
Responsibilities
- Supports daily branch operations to help ensure a safe, efficient, and member-focused environment
- Assists in leading the branch team to achieve branch performance goals through coaching, accountability, and consistent service expectations
- Coaches and supports Team Members to strengthen product knowledge, member experience, operational accuracy, and confidence in their roles
- Assists with branch scheduling, workflow coordination, daily operations, and coverage needs to support operational consistency
- Partners with the Branch Manager and People Operations in the hiring, onboarding, and development of Team Members
- Helps resolve member concerns and escalated situations using sound judgment and a member-focused approach
- Reinforces effective member conversations by identifying needs and recommending appropriate products and services
- Conducts operational reviews, audits, meetings, and other required activities to support compliance, security, and risk awareness
- Maintains a working understanding of frontline responsibilities and provides direct member support during high-volume or staffing situations
- Proactively supports practices that protect the Credit Union from fraud and loss
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
