ASSISTANT BRANCH MANAGER
About The Position
Overall Purpose: At Sandia Area, every position plays a vital role in fulfilling our mission to deliver high-value banking and lending services that strengthen the financial well-being of our members and community. Each team member is expected to embody our core values of Service, Sustainability, Efficiency, Trust, Stewardship, and Growth, contributing to our vision of empowering lifelong achievement through better banking. The Assistant Branch Manager supports branch operations by ensuring compliance, achieving performance goals, and fostering a member-focused culture. This role coaches and develops staff, promotes consultative member service, identifies financial needs, recommends appropriate solutions, and supports operational efficiency and regulatory compliance.
Requirements
- Knowledge of branch operations, financial services, member engagement, and regulatory compliance.
- Strong leadership, communication, coaching, and team development skills.
- Ability to analyze data, manage priorities, and drive performance results.
- Excellent organizational, problem-solving, and interpersonal skills, with the ability to handle difficult situations professionally.
- Collaborative, adaptable, detail-oriented, and committed to continuous professional growth.
- Proficient in Microsoft Office applications.
- Experience resolving escalated member concerns while maintaining compliance and service standards.
- Working knowledge of BSA, OFAC, risk management, and regulatory requirements.
- Strong financial acumen, including credit analysis and consultative sales of consumer banking products and services.
- Experience improving branch operations, enhancing member experience, and leveraging banking technology to drive efficiency.
- Ability to perform essential job functions, including lifting up to 20 pounds as needed.
- Associate's degree in related field required.
- Directly related experience, in addition to minimum required experience, may be considered as a substitution.
- Three (3) year(s) of applicable experience required with at least One (1)year(s) in a supervisory or leadership role.
- Proven experience in supervising, mentoring, or leading staff, with the ability to develop high-performing teams.
- Demonstrated experience in financial consulting, sales, and business development.
- Prior experience handling financial transactions and cash management in a branch setting.
- Knowledge of credit union operations, policies, and industry regulations, including BSA and OFAC compliance.
Responsibilities
- Support daily branch operations, strategic initiatives, and departmental goals.
- Support branch performance, member service, retention, and sales goals.
- Provide leadership, coaching, and mentorship to foster a high-performing team.
- Assist with recruiting, hiring, onboarding, training, and employee development.
- Manage branch operations in the Branch Manager's absence, ensuring operational continuity and service excellence.
Benefits
- Comprehensive Medical, Dental, and Vision Insurance
- Paid Short-Term Disability, Life Insurance, and AD&D
- Holiday Pay, Vacation, Birthday, Floating Holiday & Sick Leave
- Tuition Reimbursement for Professional Development
- 401(k) Plan with Employer Match
- Pension Plan for Long-term Security
- Exciting Opportunities for Career Advancement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
