Assistant Branch Manager

Stearns Bank NA.•Scottsdale, AZ

2d•$34 - $41•Onsite

About The Position

At Stearns Bank, we’re helping people, entrepreneurs, small businesses, and local communities nationwide reach their full financial potential. This position is in-office at our Scottsdale, AZ bank branch. Come see how we’re doing business unusual and charting our own path to reimagine a more inclusive financial services and banking ecosystem for all.

Requirements

Occasionally lift and/or move up to 10 lbs.
Literacy in English.
Ability to sit for extended periods of time, twist, bend, sit, walk use hands to twist, handle or feel objects, tools, or controls, such as computer mouse, computer keyboard, calculator, stapler, telephone, staple puller, etc., reach with hands and arms, balance, stoop, kneel, talk, or hear.
Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
Minimum of 3–5 years of progressively responsible experience within a financial institution or customer-focused banking environment.
Previous leadership, supervisory, coaching, or lead experience preferred.
Demonstrated success achieving sales, deposit growth, referral, and customer relationship goals.
Strong understanding of branch operations, compliance requirements, operational risk management, and fraud prevention.
Demonstrated ability to coach, develop, and motivate employees.
Strong communication, interpersonal, analytical, and problem-solving skills.
Ability to manage multiple priorities in a fast-paced environment.

Nice To Haves

Prior experience with Fiserv banking software.
Prior experience with Salesforce Customer Relationship Management (CRM) software.
Experience and knowledge surrounding Individual Retirement Accounts (IRAs), specialty bank accounts, and business documentation.

Responsibilities

Serve as the operational leader for the branch by ensuring adherence to internal controls, operational procedures, bank policies, and regulatory requirements.
Conduct and document daily operational reviews, identifying operational exceptions, fraud indicators, compliance concerns, and opportunities for process improvement.
Exercise sound judgment when resolving operational issues while recognizing when escalation to the Branch Manager or appropriate support departments is necessary.
Review branch activities for compliance with Regulation CC, CTR requirements, OFAC, CIP, dual control procedures, fraud prevention standards, and other applicable regulations.
Maintain a high level of accuracy and attention to detail when reviewing transactions, documentation, reports, and operational processes.
Identify and proactively address discrepancies, errors, and process gaps to minimize risk and improve operational efficiency.
Support achievement of branch goals through relationship building, business development, and customer retention efforts.
Review and approve transactions within delegated authority while mitigating operational risk.
Support audit readiness and maintain a strong culture of compliance and accountability.
Identify opportunities to improve processes, efficiency, and the overall customer experience.
Lead branch operations in the absence of the Branch Manager.
Develop and carry out strategies to increase deposit balances from existing customers by understanding their needs and offering tailored solutions.
Assist with interviewing, onboarding, and training new employees.
Conduct regular coaching sessions with frontline staff and provide timely feedback to enhance performance and engagement.
Reinforce performance expectations through observation, coaching, and follow-up.
Assist in developing individualized employee development plans.
Recognize employee accomplishments while appropriately addressing performance concerns.
Promote a positive culture centered around accountability, teamwork, customer service, risk awareness, and continuous improvement throughout the branch.
Approve overrides within authority limits.
Review lending documentation.
Supervise complex transactions.
Process commercial, business and consumer checking deposits, verifying cash and accurate endorsement of items.
Process savings deposits and withdrawals, verifying cash, endorsements, and signatures.
Accept checks presented for cash following the check cashing policy and verifying identification.
Accept installment and commercial payments.
Process advances for personal and home equity lines of credit.
Handle U.S. Savings redemption transactions.
Issue cashier checks, money orders, gift cards, and credit card cash advances.
Issue debit cards, make changes, and close a requested.
Accept check re-orders and address changes.
Process dormant and inactive account transactions according to bank policy.
Handle and balance cash drawer.
Maintain ownership of the branch’s daily operational review process.
Manage branch schedules, workflow management, and staffing coverage.
Review and monitor operational reports including, but not limited to: Large Aggregated Deposits, Large Item Reports, Mobile Deposit Reports, ACH/NOC Exceptions, Daily Wire Activity, CTR Review Reports, Deficit Balance Reports, Non-Post Reports, High Net Worth Daily Balance Reports, Deposit Trends, New Accounts, Closed Accounts, RDC Verification Reports, Additional operational exception reports as assigned.
Ensure audit and compliance readiness.
Assist with opening and closing of the bank facility by accessing security system, recording, and processing night deposit bags / envelopes.
Maintain bank security by following policy, which includes internal security, transaction security, and robbery procedures.
Process any of the following: Incoming mail deposits and payments; Loan deposits; signature cards; transfers, and coin orders.
Perform ATM duties.
Assist in applying postage to the bank’s outgoing mail.
Scan & index account forms in M-Files.
Perform Canadian exchange for customers.
Generates new business through prospecting, calling, social networking and referrals from EFD, SBA, National, Commercial and Consumer lending.
Support achievement of branch sales, referral, deposit growth, and customer relationship goals.
Analyze branch production metrics and partner with the Branch Manager to develop action plans that improve performance, consistently meeting or exceeding assigned sales, deposit growth goals for new accounts and deposit balances.
Conduct regular production conversations with employees regarding referrals, outreach activity, customer engagement, and deposit growth.
Build and deepen customer relationships by identifying financial needs, recommending appropriate solutions, and cross-selling relevant products and services.
Partner with internal business lines to identify referral opportunities and expand customer relationships.
Assist in executing business development initiatives through networking, community involvement, and relationship management activities.
Maintain solid understanding of all legal and regulatory compliance issues as they pertain to this position.
Maintain NMLS certification.
Lead compliance training initiatives.
Loss prevention and security as applicable for this position.
Complete required training.
Participate in Stearns Bank sales/referral promotions.
Assist with deposit product training with new and existing employees.
Maintain file on assigned competitor and monitor rates, pricing, product changes, etc.
Participate in Saturday duty when needed.
Other projects assigned.

Benefits

Employee Stock Ownership Plan & 401k Plan
Healthcare (Medical, Dental, Vision, Telehealth, Life insurance)
12-week Paid Parental Leave and Medical Leave: With a cap of 20 weeks for eligible team members who qualify for both Medical and Parental Leave related to the birth of a child
$5,000 Family Care Reimbursement: Childcare, Elder Care, Student Loan Debt, Pet expenses, Down Payment Assistance, Health Insurance Premiums
PTO from 13 to 23 days depending on tenure. Cashout and Carryover options
10 Days Sick Time
11 Paid Holidays
4 Days Volunteer Time
2 Days Self Allowance Time
Tuition Assistance