ASSISTANT BRANCH MANAGER - VISTA
About The Position
The Assistant Branch Manager plays a critical role in supporting the branch manager in all aspects of branch operations and sales, with a primary focus on leadership, operational excellence, member experience, growth initiatives, and issue resolution. At Greater Nevada, our passion is helping more people Live Greater, including our members, communities, and each other. With pride, we strive to make a difference in the lives of our members and the communities they live in through financial inclusion, education, and empowerment. These values have guided us to become the largest Nevada-based credit union to touch the lives of more than 88,500 members and thousands upon thousands of people through our community and philanthropic work. If you’re enthusiastic, collaborative, and ready to make an impact, we’d love to meet you!
Requirements
- 2+ years of experience in banking, financial services, or a customer-facing retail/call center environment (financial services preferred)
- 1–2+ years of team leadership experience (supervision, mentoring, operations) or proven leadership through ownership, influence, and delivering results in fast-paced environments, including cross-functional work.
- 2+ years of experience operating in a structured, metrics-driven, or regulated environment with clear processes, performance expectations, and/or compliance requirements.
- High School Diploma or Equivalent (GED)
Nice To Haves
- Dynamic leader
- Branch operation excellence promoter
- Champion of member experience
- Growth-oriented Advocate
- Specialist in member issue resolution
Responsibilities
- Lead by example, inspiring team members to achieve excellence in their roles.
- Foster a positive and motivating work environment conducive to productivity and growth.
- Provide guidance, mentorship, and support to branch staff to enhance their professional development.
- Ensure adherence to operational policies, procedures, and compliance standards.
- Monitor branch performance metrics and implement corrective actions as necessary to optimize efficiency.
- Collaborate with the branch manager to develop and execute strategies for continuous improvement.
- Conduct regular audits to identify areas for improvement and implement best practices to enhance operational effectiveness.
- Cultivate a member-centric culture within the branch, emphasizing the importance of delivering exceptional service.
- Actively engage with members to understand their needs, address concerns, and provide personalized solutions.
- Develop and execute strategies to drive business growth, including customer acquisition and retention efforts.
- Serve as the primary point of contact for resolving complex member issues and complaints.
- Utilize effective problem-solving skills to address member concerns promptly and efficiently.
- Work closely with internal departments to escalate and resolve issues that require additional support or expertise.
- Implement measures to prevent recurring issues and enhance overall member satisfaction.
- Acts as Branch Manager when Branch Manager is not present.
- Includes addressing personnel matters as assigned.
Benefits
- Medical, dental, and vision plans, where we cover 90% of employee costs and about 75% of the costs for their dependents
- Health Savings Account contributions
- Supplemental insurance and life insurance plans
- Paid time off, including vacation and sick time
- 12 annual paid holidays
- 2 floating holidays
- 1 floating wellness day
- sabbatical leave after every seven years of employment
- Paid time to volunteer and make a contribution to the community
- Employee product and service discounts
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
