Assistant Branch Manager

Climb Credit Union • Arvada, CO

1h • Onsite

About The Position

Climb Credit Union is looking for a motivated and people-focused Assistant Branch Manager to support branch operations, coach frontline staff, and ensure members receive exceptional service every day. This role is ideal for a financial services professional who thrives on leadership, collaboration, and operational excellence and is ready to grow into a branch management career path. You’ll partner closely with the Branch Manager and senior leadership while continuing to serve members and mentor staff on the floor.

Requirements

• 3–5 years of financial services or related member-focused experience
• Prior experience coaching, mentoring, or supervising staff strongly preferred
• Associate degree, relevant certification, or equivalent work experience
• Strong communication, leadership, and problem-solving skills
• Ability to balance operational responsibilities with people leadership

Responsibilities

• Support the Branch Manager in daily branch operations, staffing, and service delivery.
• Lead by example through hands-on member service and problem resolution.
• Coach, train, and mentor Member Service Representatives to strengthen performance, confidence, and engagement.
• Serve as a technical and regulatory resource for complex member transactions and products.
• Participate in branch meetings and collaborate with senior leadership on initiatives and projects.
• Identify and facilitate relationship-based cross-sell opportunities that align with member needs.
• Ensure compliance with policies, procedures, and reporting requirements.
• Act as Branch Manager in their absence and assist with supervisory responsibilities.

Benefits

• 401K Employer match 100% Match on first 3% and 50% on next 2.5%
• Medical, Dental, Vision Insurance
• PTO (Paid Time Off) 2 additional personal days (Floating)
• VTO (Volunteer Time Off) 16 hours
• 11 Paid Holidays
• Employee Assistance plan focuses on wellness, mental health - 8 free sessions offered
• Tuition Reimbursement
• Employee loan rate reduction
• Discounts on Climb Credit Union loans and services
• Financial Investment/Counseling
• Employee events throughout the year

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree