Assistant Branch Manager

Arbor Financial Credit Union•Lawrence, MI

11d•Onsite

About The Position

Assistant Branch Managers play a key role in supporting daily operations, driving branch success, mentoring staff, and delivering exceptional member service. In addition to providing leadership in the absence of the Branch Manager, assisting with account services and consumer loans, and ensuring compliance with policies and regulations, you will proactively build relationships with members to identify and meet their financial needs.

Requirements

High School Diploma or equivalent
2–3 years of experience in retail banking, financial services, or customer service
Strong leadership, communication, member service, and interpersonal skills
Solid knowledge of financial products, services, and regulatory requirements
Proficiency in basic computer operation and Microsoft 365
Professionalism in conduct, communication, and appearance
Ability to work collaboratively in a fast-paced environment centered on member needs, with occasional offsite travel
Strong attention to detail, problem-solving, and organizational skills
Ability to handle confidential information with discretion
Able to be bonded (Age 18+)

Nice To Haves

College degree (business, finance, or related)
Leadership experience
Proficiency with Fiserv DNA
Consumer lending and/or sales experience

Responsibilities

Support daily branch operations, including opening/closing and cash management.
Mentor staff, assist with scheduling, and lead team meetings.
Assist with account services and consumer loans.
Proactively build and maintain relationships with members to identify and meet their financial needs.
Serve as a backup to the Teller line and resolve complex member issues
Ensure compliance with policies, procedures, regulations, including fraud mitigation and branch audits
Represent the branch at community events