Assistant Branch Manager

Bangor Savings Bank•Portland, ME

16d•Onsite

About The Position

Bangor Savings Bank was recently ranked by JD Power as the Highest in New England for Retail Banking Customer Satisfaction. We are growing in Maine and Northern New England and proud to be one of the Best Places to Work, a top SBA Lender, and top MSHA lender. Joining BSB, you can count on our promise: To remain true to the mission of our founders and deliver our You Matter More promise to help our employees, customers, and communities prosper. Customer Experience: Personalize experiences, find ways to help, use customer’s names, smile genuinely and demonstrate the “You Matter More” experience. Exhibit our core values: • Integrity • Respect • Responsibility • Excellence • Teamwork • Diversity • Independence • Commitment to Maine Leadership Responsibilities: Creates a cohesive team and fosters a customer-centered work environment · Lead the sales and coaching process and demonstrates ability to meet individual and team goals · Build external bank advocacy through networking and community involvement · Participate in recruiting, hiring, performance management and career development of team members · Work with Manager to set business development, sales, and marketing strategy · Handle complex service issues and enlists support of appropriate staff for advanced problem resolution · Set expectations, coach and motivate team to provide a Wow customer experience Customer Interactions: Engage with customers in a dynamic environment by actively listening and encouraging ongoing conversation to uncover opportunities to deepen customer relationships. Maintain current knowledge of features and benefits of all products, services and digital solutions Recognize customer needs to identify daily banking, borrowing, protecting, saving and referral opportunities Perform proactive outbound calls to onboard new customers and/or perform relationship reviews Identify, schedule and conduct external business calls Identify and offer loan solutions that meet the borrower’s financial goals Process transactions and open accounts in compliance with performance standards Operations: Manage staffing levels to support the customer experience. Ensure branch facilities are clean, functional and attractive. Follow risk management policies and procedures and ensure that the Bank is in compliance with local, state and federal regulations. General: Conform to standards for punctuality, attendance and professionalism per the Employee Handbook. May travel or relocate to other branches, change schedule and perform other duties as needed.

Requirements

High school diploma or equivalent required; college, business, banking or professional training helpful
Two years’ experience in sales, retail banking, lending, customer service and/or operations
Adeptly and efficiently navigates technology such as Windows based programs, and Microsoft Office Applications (Word, Excel).
Comfortable using, advising on, and engaging customers in digital and other self-service technology (iPhones, Androids, etc.)

Responsibilities

Lead, manage and coach team members.
Oversee daily operations.
Help customers by identifying financial needs and offering appropriate products or services.
Contribute to the sales growth of the Bank by providing the world’s best customer experience.
Develop consumer and business relationships while serving as a trusted advisor.
Creates a cohesive team and fosters a customer-centered work environment
Lead the sales and coaching process and demonstrates ability to meet individual and team goals
Build external bank advocacy through networking and community involvement
Participate in recruiting, hiring, performance management and career development of team members
Work with Manager to set business development, sales, and marketing strategy
Handle complex service issues and enlists support of appropriate staff for advanced problem resolution
Set expectations, coach and motivate team to provide a Wow customer experience
Engage with customers in a dynamic environment by actively listening and encouraging ongoing conversation to uncover opportunities to deepen customer relationships.
Maintain current knowledge of features and benefits of all products, services and digital solutions
Recognize customer needs to identify daily banking, borrowing, protecting, saving and referral opportunities
Perform proactive outbound calls to onboard new customers and/or perform relationship reviews
Identify, schedule and conduct external business calls
Identify and offer loan solutions that meet the borrower’s financial goals
Process transactions and open accounts in compliance with performance standards
Manage staffing levels to support the customer experience.
Ensure branch facilities are clean, functional and attractive.
Follow risk management policies and procedures and ensure that the Bank is in compliance with local, state and federal regulations.
Conform to standards for punctuality, attendance and professionalism per the Employee Handbook.
May travel or relocate to other branches, change schedule and perform other duties as needed.