Assistant Branch Manager (Colesville Branch)

Atlantic Union Bank • Silver Spring, MD

11h

About The Position

The Assistant Branch Manager supports the overall performance, leadership, and operational integrity of the Colesville branch. The role oversees daily branch operations, including regulatory compliance, risk management, operational controls, staff coverage, and service quality. It leads, develops, and coaches branch employees to meet sales, service, and community engagement goals; supports branch growth and client relationships; and implements enterprise strategies at the branch level. The position also helps maintain an environment that supports teammate success, operational excellence, and long-term client loyalty.

Responsibilities include managing teller and customer service staff, reviewing schedules and arranging adequate coverage, maintaining compliance with bank policies and procedures, and preparing the branch for internal audits. The Assistant Branch Manager monitors service quality, coaches staff, responds to complex customer complaints and questions, coordinates special events, and opens and/or closes the branch. Other duties may be assigned. The role supervises support employees and sets day-to-day operational objectives, ensuring policies and procedures are understood and followed.

Requirements

• Bachelor’s degree required; an equivalent combination of education and experience may be considered.
• Broad knowledge of technical or operational practices within the assigned discipline, generally gained through work experience.
• Typically requires 2 or more years of prior leadership experience and an understanding of basic management approaches.
• Ability to stand for extended periods and lift objects up to 30 pounds.
• May require obtaining and/or maintaining NMLS registration.

Responsibilities

• Direct day-to-day branch operations and support regulatory compliance, risk management, and operational controls.
• Lead, develop, and coach branch employees to achieve sales, service, and community engagement goals.
• Drive branch growth, strengthen client relationships, and steward the bank’s presence.
• Implement enterprise strategies at the branch level.
• Manage teller and customer service staff.
• Review work schedules and schedule staff to ensure adequate coverage.
• Keep the branch compliant with bank policies and procedures and prepare it for internal audits.
• Monitor branch service quality and coach staff to achieve appropriate levels.
• Respond to complex customer complaints and questions.
• Coordinate special events and open and/or close the branch.
• Set day-to-day operational objectives for the team and ensure policies, practices, and procedures are understood and followed.
• Perform other duties as assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability coverage
• Paid time off
• 401(k) retirement savings plan
• Wellness resources
• Certain positions may be eligible for incentive compensation, bonuses, or other variable compensation, subject to applicable plans and performance criteria.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager