Assistant Branch Manager

S&T Bank•Pittsburgh, PA

11h•Onsite

About The Position

This role involves profiling customers to identify their financial service needs and referring them to other business lines when appropriate. The Assistant Branch Manager is responsible for opening loan and deposit accounts and achieving individual sales goals, including loan and deposit production, as assigned by Retail Leadership and the Branch Manager. This position also provides support to the Branch Manager.

Requirements

High school diploma or equivalent.
Specialized training or a two-year degree.
Successful completion of PB requirements.
Five to ten years of general business experience.
Successful completion of the retail training program.
Proof of registration with the registry and verification of a unique identifier as established under the guidelines of the S.A.F.E. Act is required upon hire and/or must be obtained prior to performing the duties of a Mortgage Loan Originator.
Registration must be maintained annually in accordance with the S.A.F.E. Act.

Nice To Haves

One to two years of supervisory experience preferred.
Completion of the Frontline, Platform Sales & RSS Operational training as assigned by Consumer Bank Training in conjunction with Retail Operations.
Demonstration of product knowledge, sales aptitude, and service expectations in a successful manner.
Completion of Bank’s leader classes (STELLAR) as assigned by Employee Services.
Completion of Leadership courses as scheduled by Consumer Bank Training.
Ability to work independently, as well as motivated to work as a team player.

Responsibilities

Profile customers to determine financial services needs and refer to other Lines of Business.
Open loan and deposit accounts.
Achieve individual goals including loan and deposit production and other sales goals.
Provide support to the Branch Manager.
Assist in the supervisory responsibility for the efficient and effective operation of the branch customer service function.
Create a working environment focused on exceptional service and sales efforts.
Coach staff regarding sales expectations and achieving assigned goals.
Focus on execution of sales conversations, note-taking in appropriate systems while profiling customers to determine and recommend appropriate loan and deposit products.
Utilize appropriate customer service/correspondence software to streamline and improve efficiency while conducting customer interviews.
Follow up with customers by suggesting solutions that meet their stated and unstated needs.
Prepare loan applications using LOS software and coordinate loan document preparation.
Open new deposit accounts and produce signature cards, certificates of deposit and other deposit documents.
Suggest additional bank services such as other loan accounts, deposit services, and insurance products.
Make referrals to lines of business as needed.
Follow up on loans and deposit accounts opened and correct deficiencies or document exceptions.
Complete outbound campaign calls on new and existing customers to generate new business.
Work with customers on loan inquiries and take loan applications.
Contribute to Branch goals and sales and service standards.
Execute professional sales and service behaviors in alignment with the Bank’s purpose, values, and core drivers.
Maintain a good working relationship with bank employees in other departments.
Demonstrate strong interpersonal skills with the ability to work independently and as a team player.
Complete NLMS requirements as part of the S.A.F.E. Act certification.
Perform other duties as assigned to support the successful operation of the branch.