Assistant Branch Manager (Retail Banking)

Reliance Savings Bank•Altoona, PA

5d•Onsite

About The Position

Reliance Bank is seeking an experienced and motivated Assistant Branch Manager to serve as the on-site leader of their Plank Road Office in Altoona, PA. This role is responsible for driving operational excellence, team performance, and exceptional customer experiences. The ideal candidate is a banking professional who enjoys leading people, building customer relationships, driving business growth, and making a meaningful impact within their community. As Assistant Branch Manager, you will partner closely with the Regional Manager to achieve branch goals while providing day-to-day leadership and support to your team. Reliance Bank values collaboration, integrity, accountability, and exceptional customer service, and is committed to investing in its people and supporting career growth.

Requirements

High school diploma or equivalent.
Minimum of 3+ years of banking or financial services experience.
Demonstrated success in sales, customer relationship management, and effective team leadership and development.
Experience originating consumer loans with an annual loan volume of at least $1.5 million.
Valid U.S. Driver's License.
Ability to maintain NMLS registration in accordance with the SAFE Act.
A strong leader who motivates and develops others.
Customer-focused and relationship-driven.
An effective communicator and problem solver.
Organized, adaptable, and capable of making sound decisions in a fast-paced environment.
Committed to supporting the bank's culture, values, and community presence.

Nice To Haves

Associate's degree in Business or a related field.

Responsibilities

Serve as the primary on-site leader responsible for daily branch operations.
Drive branch performance through strong leadership, accountability, and customer focus.
Monitor sales, service, operational, and growth metrics to ensure branch goals are achieved.
Oversee cash management, ATM operations, TCR management, and operational controls.
Ensure compliance with bank policies, procedures, and regulatory requirements.
Support branch staffing and perform Personal Banking Advisor responsibilities as needed.
Deliver an exceptional customer experience through personalized service and financial guidance.
Assist customers with account openings, account maintenance, consumer lending needs, and banking transactions.
Identify opportunities to deepen customer relationships through relevant products and services.
Resolve customer concerns with professionalism and a commitment to service excellence.
Promote digital banking solutions and financial tools that enhance convenience and accessibility.
Represent the bank within the community and cultivate relationships with local businesses and organizations.
Lead, mentor, and develop branch team members to achieve individual and branch goals.
Foster a positive, engaged, and high-performing team environment.
Provide regular coaching, feedback, and performance support.
Partner with Human Resources on recruiting, onboarding, performance management, and team member relations matters.
Manage scheduling, timecard approvals, staffing coverage, and PTO requests to ensure operational effectiveness.
Partner with leadership and internal departments to support strategic initiatives and business objectives.
Participate in meetings, projects, and committees that contribute to organizational success.
Share insights and recommendations to improve branch performance and customer satisfaction.