Assistant Branch Manager

First National Bank Of Pennsylvania•Raleigh, NC

22h•Onsite

About The Position

The Assistant Branch Manager is primarily responsible for meeting customer needs in a retail branch and assisting with management of the branch and sales team. The role develops and maintains a personal referral network, executes branch leads according to consumer banking standards, completes customer transactions, and converts transactions into qualified sales or referral leads. The incumbent adheres to FNB policies, procedures, strategies, and Core Values. The position promotes sales through referral management, sales leads, outbound calling, and identifying customer financial needs. It also supports daily branch sales activity and operations, performs teller transactions as needed, and fulfills other related duties and projects as assigned. All employees are responsible for managing risks in accordance with F.N.B. Corporation’s risk management program and for complying with applicable regulations and company procedures.

Requirements

High school diploma or GED.
At least 2 years of job-related experience.
Experience in a related position.
Knowledge of banking policies, procedures, consumer products, and services.
Sales and customer service skills.
Excellent customer service skills.
Excellent written and verbal communication skills.
Excellent organizational, analytical, and interpersonal skills.
Detail-oriented.
Ability to use a personal computer and job-related software.
MS Word: basic level.
MS Excel: intermediate level.
MS PowerPoint: basic level.
Nationwide Mortgage Licensing System and Registry Identifier is required; it is preferred at the outset.
Must be legally authorized to work in the United States; employment-based visa sponsorship is not provided.

Nice To Haves

Nationwide Mortgage Licensing System and Registry Identifier.

Responsibilities

Promote the sales process through referral management, leveraging sales leads, outbound calling, and identifying customer financial needs.
Recommend and sell or cross-sell bank products and services to meet customers’ banking needs in a courteous and professional manner.
Incorporate FNB digital products and services into customer interactions.
Use FNB-approved branch technology to input and maintain accurate data for referrals, customers, and applicants.
Complete and manage the lifecycle of new and existing customer relationships according to consumer bank standards.
Assist with managing daily sales activity by coaching branch staff on prescribed sales activities, assisting with pre-shift sales huddles, and monitoring and measuring sales results.
Coordinate and complete assigned operational duties, including scheduling work, providing direction, monitoring workflow, maintaining supplies, opening and closing the office, and ordering and managing vault cash.
Ensure assigned tasks comply with current policies and procedures.
Perform traditional teller transactions as needed.
Perform other related duties and projects as assigned.
Understand, report, respond to, manage, and monitor business risks in accordance with F.N.B. Corporation’s risk management program.
Comply with regulatory laws and company procedures.