Assistant Branch Manager

Woodforest National Bank•Alliance, OH

19h

About The Position

As an Assistant Branch Manager at Woodforest National Bank, you support the Branch Manager in driving branch performance, customer relationship growth, and operational excellence. The role involves executing retail sales and marketing strategies, coaching team members, and ensuring consistent delivery of the Woodforest Experience. The Assistant Branch Manager is a hands-on leader balancing customer engagement, frontline coaching, community involvement, and operational discipline while modeling the bank’s Core Values of Ownership, Service, Community, and Integrity. The position includes supporting branch sales and customer growth, ensuring effective service across in-person and digital interactions, building community and retail partner relationships, and maintaining compliance and operational accuracy. The role mentors or leads more junior staff but does not typically have formal responsibility for personnel decisions. Travel to nearby branches within approximately 45 miles may be expected as business needs require. The position is full-time.

Requirements

At least 3 years of relevant and transferable sales and/or customer service experience; alternatively, an Associate’s degree and 2 years of such experience, or a Bachelor’s degree and 1 year of such experience.
High school diploma or equivalent required.
Demonstrated leadership capability.
Strong interpersonal, communication, and marketing-oriented sales skills.
Comfort working in a performance-driven retail banking environment.
Ability to work flexible or extended hours based on business needs; reliability.
Proactive approach to seeking business outside the branch and comfort with outside sales.
Goal-oriented, disciplined approach and ability to work as a team leader.
Openness to direct coaching and feedback.
Effective problem-solving and ability to maintain composure and a positive attitude with customers and coworkers.
Knowledge of, or ability to quickly learn, products, services, policies, procedures, regulatory guidelines, and sales and service processes.
Ability to maintain confidentiality, follow directions, and apply policies, procedures, and guidelines.
Strong organizational skills, prioritization, and multitasking ability in a fast-paced environment while maintaining accuracy and attention to detail.
Ability to understand instructions, forms, and applications, and familiarity with financial statements and credit reports.
Ability to maintain a mobile device compatible with the Cisco Duo app for secure authentication.
Ability to stand most of the time, with occasional walking, moving, bending, stooping, sitting briefly, and lifting or carrying items up to 30 lbs.

Nice To Haves

Prior supervisory or coaching experience.

Responsibilities

Partner with the Branch Manager to support branch growth, deposit performance, customer acquisition, and retail business operations.
Drive individual and team contributions to sales goals through customer engagement, referrals, and marketing efforts.
Support compliance with policies, procedures, audits, and cash controls.
Deliver the Woodforest Experience through customer engagement and effective resolution of customer concerns.
Coach team members to identify customer needs and recommend appropriate banking products and services.
Promote consistent, high-quality service across teller, platform, and digital interactions.
Promote a technology-forward retail banking experience for customers and team members.
Participate in community engagement and retail marketing activities.
Build relationships with retail partners, community members, and local businesses.
Partner with Community Development Relationship Managers and branch leadership on community outreach.
Uphold ethical standards and protect customer confidentiality and privacy.
Foster trust, transparency, and respect within the branch team.
Model performance, behavioral, and customer experience expectations as a visible leader.
Coach, mentor, and support team members through observation, feedback, and on-the-job development.
Assist with scheduling, workflow management, and coverage planning.
Perform branch servicing duties as needed, including teller transactions, account opening, cash handling, ATM servicing, and audits.
Practice prudent expense management and resource stewardship.
Support nearby branches within approximately 45 miles when business needs require.