Assistant Branch Manager

Cypress Bank SSB•Mt Pleasant, TX

12d•Onsite

About The Position

Cypress Bank's culture supports customers in achieving their financial goals and dreams. The Assistant Branch Manager plays a key role in delivering exceptional customer service and supporting the daily operations of the branch, assisting with loans, new accounts, and managing the teller line. Working closely with the Branch Manager, the Assistant Branch Manager helps drive branch performance, build strong customer relationships, and maintain efficient branch operations in a community-focused banking environment.

Requirements

Ability to lead by example and motivate personnel while fostering a positive, customer-focused team environment.
Excellent verbal and written communication skills that build trust and maintain strong relationships with customers, coworkers, and the community.
Professional appearance and a positive disposition.
Proficient in Microsoft Office including Outlook, Word, and Excel.
Ability to lift up to 25lbs.
High School diploma or equivalent preferred; college degree a plus.
Three to five years of banking experience in a retail environment.
Understanding of responsibilities under the Bank Secrecy Act.

Responsibilities

Meet and greet customers with top tier customer service.
Ensure the appearance of the premises and bank personnel are neat, organized, and in accordance with bank policy.
Oversee branch operations including but not limited to balancing the vault, TCRs and ATMs, ordering money, maintaining Safe Deposit Boxes, and adhering to Bank policy and procedures.
Oversee Tellers and CSRs including hiring, scheduling, timecards, surprise cash counts, and assigning duties to maximize office efficiency.
Approve teller transactions, including holds, in accordance with Bank policy.
Assist in a teller station when necessary.
Oversee daily teller balancing and assist in locating outages.
Open new accounts and revise existing accounts: checking, savings and certificates of deposit (including IRAs) while following the Bank's Customer Identification Program procedures.
Assist customers with online banking needs including initial set up and troubleshooting.
Oversee proper dual control of the night depository and processing the contents therein.
Manage deposit account relationship and cross-sell the Bank's services and products.
Manage the overdraft notification process for the branch market.
Research and verify account information for customer inquiries, quote products and rates.
Assist customers with check orders, debit cards, including disputes, safe deposit box services, and wires.
Accept and process loan applications including credit checks, funding, scanning, and indexing.
Procure information necessary to complete loan package and documentation requirements, (i.e., financial statements, tax returns, appraisals, lien searches, collateral verification).
Identify and prepare documentation for new loans and renewals.
Prepare payoff quotes and forward to lenders and/or client.
Prepare board reports for Senior Officers and other loan related reports for lenders on a periodic basis.
Participate in initial and periodic job-specific training pertaining to requirements under the Bank Secrecy Act and other industry regulations.
Complete routine reviews of branch operations reports.
Other duties as assigned.