Assistant Branch Manager

bankESB • Holyoke, MA

10d • $26 - $30 • Hybrid

About The Position

The Assistant Branch Manager plays a crucial role in providing exceptional customer service and supporting branch operations. This position involves a blend of customer interaction, lending assistance, leadership, and operational oversight. The ideal candidate will be a proactive individual with strong communication and customer service skills, capable of contributing to the team's success and the bank's growth. The role requires flexibility, a commitment to ethical practices, and the ability to foster a positive and productive work environment.

Requirements

• Maintain an understanding of the HFG mission statement and core values.
• Flexibility in scheduling is a must.
• May be required to work Saturdays and extended hours.
• Travel may be required.
• Ability to stand for long periods of time.
• Ability to lift up to 50 lbs.
• Strong communication skills, both written and oral.
• Excellent customer service skills.
• Ability to use computer systems and office equipment.
• Adhere to the Bank’s dress code policy.
• Associates degree or similar coursework/training.
• Minimum of 2 years customer service experience/sales experience.
• Minimum of 2 years supervisory experience.
• Computer skills required.

Nice To Haves

• Prior Assistant Branch Manager experience is a plus.
• Fluency in a second language is a plus.
• Knowledge of Microsoft products a plus.
• Leadership ability.
• Knowledge of sales and relationship building skills.
• Coaching skills.
• Working knowledge of computer and processing skills.
• Ability to learn all software systems that support branch transaction processing.
• Awareness of business, investment products, mortgages, and lending services.
• Ability to develop and utilize teller skills to provide staffing flexibility as required.
• Ability to work with a diverse work force and customer base.
• Strong commitment to achieving personal growth and success.
• Excellent organizational skills.
• Understanding of the Bank’s goals, strategies, and the roles of key business partners.
• Must be able to work independently and have strong decision making skills.
• Assist in writing and delivering performance evaluations.

Responsibilities

• Perform functions necessary to provide the highest levels of customer service and responsiveness.
• Utilize decision-making skills to support customer retention.
• Enhance relationships, products, services, practices, and the organization’s competitive position.
• Promote collaboration and communication with all other departments.
• Participate in community networking opportunities and visit clients to foster relationships.
• Interview and take applications for consumer and home equity loans/lines, and may close them.
• Refer mortgage applications to the Mortgage Originator, or assist customers with online applications.
• Maintain knowledge of consumer and home equity products, regulations, and processes.
• Participate in the hiring process.
• Assist in coaching the branch team.
• Maintain open communication with the branch team and ensure timely communication of pertinent information.
• Offer new ideas on current processes/routines.
• Consistently meet/exceed individual, branch, and Bank goals.
• Provide input and recommendations for employee performance management.
• Assist with annual performance evaluations.
• Foster a positive work environment by valuing individuals and their contributions.
• Act as a role model and provide mentorship to the team.
• Make recommendations to reward and recognize performance of team members.
• Participate in and encourage team involvement in community involvement efforts.
• Maintain a comprehensive understanding of the Bank’s mission statement and core values across the team.
• Understand the goals and strategies of other departments and ensure team knowledge sharing.
• Support Bank initiatives to promote a positive Bank image and assist with growth.
• Support and encourage necessary training for individual development.
• Maintain a professional image and ensure staff meet professional presentation standards.
• Schedule staff effectively and manage overtime.
• Ensure compliance with Federal and State laws, and Bank policies and procedures.
• Assist with required periodic audits, month-end reports, and inventories.
• Oversee branch security and ensure staff compliance.
• Ensure completion of all required training by the branch team.
• Assist in managing branch risk.
• Ensure adherence to procedures for overdraft authority, fee waivers, and rebates.
• Ensure BSA procedures are followed by tellers.
• Work in a constant state of alertness and in a safe manner.
• Offer accounting skills to local charitable organizations.
• Perform bookkeeping services for low to moderate income seniors.
• Teach financial literacy programs for low to moderate income school children.
• Fundraise on behalf of agencies serving low or moderate income individuals.
• Participate in activities that revitalize or stabilize low or moderate income areas.
• Encourage CRA qualified volunteerism.
• Perform other duties as assigned or requested by the Branch Manager.
• Participate in opening and closing of the branch.
• Directly oversee the teller line, run the vaults including cash recycler and branch scanning process.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree