ASSISTANT BRANCH MANAGER - ELY

GREATER NEVADA•Ely, NV

4d•$23 - $32•Onsite

About The Position

The Assistant Branch Manager plays a critical role in supporting the branch manager in all aspects of branch operations and sales, with a primary focus on leadership, operational excellence, member experience, growth initiatives, and issue resolution.

Requirements

2+ years of experience in banking, financial services, or a customer-facing retail/call center environment (financial services preferred)
1–2+ years of team leadership experience (supervision, mentoring, operations) or proven leadership through ownership, influence and delivering results in fast-paced environments, including cross-functional work.
2+ years of experience operating in a structured, metrics-driven, or regulated environment with clear processes, performance expectations, and/or compliance requirements.
High School Diploma or Equivalent (GED)

Nice To Haves

Dynamic leader
Branch operation excellence promoter
Champion of member experience
Growth-oriented Advocate
Specialist in member issue resolution

Responsibilities

Lead by example, inspiring team members to achieve excellence in their roles.
Foster a positive and motivating work environment conducive to productivity and growth.
Provide guidance, mentorship, and support to branch staff to enhance their professional development.
Ensure adherence to operational policies, procedures, and compliance standards.
Monitor branch performance metrics and implement corrective actions as necessary to optimize efficiency.
Collaborate with the branch manager to develop and execute strategies for continuous improvement.
Conduct regular audits to identify areas for improvement and implement best practices to enhance operational effectiveness.
Cultivate a member-centric culture within the branch, emphasizing the importance of delivering exceptional service.
Actively engage with members to understand their needs, address concerns, and provide personalized solutions.
Develop and execute strategies to drive business growth, including customer acquisition and retention efforts.
Serve as the primary point of contact for resolving complex member issues and complaints.
Utilize effective problem-solving skills to address member concerns promptly and efficiently.
Work closely with internal departments to escalate and resolve issues that require additional support or expertise.
Implement measures to prevent recurring issues and enhance overall member satisfaction.
Acts as Branch Manager when Branch Manager is not present.
Includes addressing personnel matters as assigned.

Benefits

Medical, dental, and vision plans, where we cover 90% of employee costs and about 75% of the costs for their dependents
Health Savings Account contributions
Supplemental insurance and life insurance plans
Paid time off, including vacation and sick time
12 annual paid holidays
2 floating holidays
1 floating wellness day
sabbatical leave after every seven years of employment
Paid time to volunteer and make a contribution to the community
Employee product and service discounts