Assistant Branch Manager

Fix Network World•Bozeman, MT

30d•Onsite

About The Position

Speedy Glass is hiring for an Assistant Branch Manager at our Bozeman store. The primary focus of the Assistant Branch Manager is to develop and maintain good customer relations. This role involves assisting customers by providing product and service information and resolving issues. The Assistant Branch Manager will communicate with customers via telephone, email, or in person to provide information, take orders, and address complaints. Under the direction of the Branch Manager, this role is responsible for opening and/or closing the Branch, performing various administrative duties, and other assigned tasks.

Requirements

At least 2–4 years previous clerical and/or customer service experience
Excellent communication skills (verbal and written)
Organizational skills
Ability to multi-task in a fast-paced work environment and ability to use and learn computer-based inventory control systems
Demonstrated POS and MS Office proficiency
High School or equivalent (GED)
Excellent driving record as well as a valid driver's license

Nice To Haves

Auto glass experience a plus but not required

Responsibilities

Confer with customers by telephone, email or in person in order to provide information about products and services, to take orders, or to obtain details of complaints.
Quote, Workorder, Invoice, and Receive Payment for all services provided.
Schedule and assign workorders to the appropriate team member.
Be efficient in all duties required by all team members in order to provide support and/or backup for team members during installation of products and/or services for customers, including but not limited to unscheduled deliveries, damage reports, detailing vehicles, chip repairs, setting glass as needed.
Provide training for current and/or new employees.
Open and/or close the Branch; utilizing closing procedures to ensure all financial records are accurate on a daily basis.
Complies with all safety policies and procedures.
Obligated to keep confidential any information pertaining to customers and competitors.
Responsible for the appearance and serviceability of the Showroom, Waiting Room, Shop, Company Trucks, and Restroom/s.
Driving company or customer vehicles may be required.
Order, Pick Up, Check In, and Inventory all supplies and freight for all services provided; insuring all product is clean and undamaged.
Files claims for all damaged product and supplies.
Insures all unused or damaged product and supplies are returned or taken care according to Speedy Glass policy.
Maintains accurate filing system for customer orders, quotes, specialty products, voids, returns, and all other necessary files pertaining to the individual branch location.
Sends and Receives all mail.
All other duties as assigned by Management.
All other duties as assigned by the Branch Manager and/or direct supervisor.