Assistant Branch Manager

Metropolitan Commercial Bank • New York, NY

8d • $70,000 - $90,000 • Onsite

About The Position

The Assistant Branch Manager is responsible for assisting branch management with the daily operations of the designated branch. The Assistant Branch Manager is responsible for providing exceptional customer service for consumer and corporate clients, promoting the bank’s products and services, increasing branch sales to achieve quarterly goals, and managing the branch employee’s daily activities. Branch operations responsibilities include the coaching and development of staff to increase performance potential.
This position will be located at our 99 Park Avenue Branch

Requirements

• Bachelor’s degree or equivalent experience
• 3+ years’ experience in retail branch environment; 1-year management experience
• Excellent interpersonal and communication skills
• Driven by a passion and curiosity to continuously learn how various technological systems, including AI, can enhance the work that you do.

Responsibilities

• Assists the Market Sales Manager/Branch Operations Manager in managing branch operations in compliance with organization and government guidelines to ensure proper controls are maintained and new business is developed.
• Responsible for opening and closing of branch and other security duties in accordance with established procedures; assumes full responsibility of branch management in the Market Sales Manager’s absence.
• Manages all levels of Branch staff in daily operations, including recruitment, training, performance management and discipline of staff; conduct staff meetings to ensure two-way communication with staff.
• Responsible for extensive customer service to ensure highest quality service by responding to customer inquiries, requests, and complaints; review and approve exceptions as authorized; perform account opening and other customer transactions as needed.
• Responsible for the appearance of the facility.
• Represents the Bank in the community to position the Bank as a provider of choice of financial services.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 11-50 employees