Assistant Branch Manager - Full Time - Contract

Meridian Credit Union • St. Catharines, ON

15d • CA$70,000 - CA$80,000 • Onsite

About The Position

As part of the Branch Leadership team, this position in conjunction with the Branch Manager is accountable for the day-to-day operation for sales and service within the branch and is responsible for the branch in the absence of the Branch Manager. Provide leadership, direction and development to all employees modelling Meridian corporate values. Provide effective leadership by empowering performance, giving constructive one on one coaching, and building a team atmosphere through positive interactions. Improve the Member experience while ensuring a high standard of employee performance results, community involvement, sales and service quality.

Requirements

• Organizational, influencing and presentation skills.
• Advanced credit and interviewing techniques, credit investigation and underwriting skills.
• Computer literate in a windows environment
• Flexibility in scheduling with the ability to work evenings and weekends.
• Member Focus - Personally demonstrating that our Members are our highest priority.
• Proactive - Seize the initiative by anticipating needs and identifying opportunities to provide a higher level of service.
• Open Communication - Engaging in honest and transparent dialogue to develop mutual understanding, trust and cultivate deeper relationships.
• Business Savvy - Continuously acquiring the knowledge needed to do one’s job to the fullest, using internal or external resources and applying the knowledge productively.
• Partner Orientation - Initiates opportunities for collaboration and maintains productive relationships to achieve shared goals.
• Integrity - Doing the right thing by always acting with openness, honesty and respect.
• Talent Developer: nurtures and supports direct reports, identifies strong team members, develops digital and analytical skills in direct reports
• Creates a Supportive and Positive Team Environment: creates and contributes to a positive team environment which encourages innovation, risk taking, and learning; speeds up team learning through sharing best practices; leverages the strengths and opportunities of the broader marketing team
• Post-Secondary education in a business or related field or relevant working experience.
• IFIC, CSC, CFP may be a requirement.
• Previous experience in a relevant financial services environment including personal account management and in-depth knowledge of all investment and lending products.
• Embedding & leveraging technology – Confidence and willingness to learn and integrate AI and emerging technologies into new ways of working. Experience with low/no code tools like the Microsoft Power Platform and generative AI productivity tools like Microsoft Copilot is considered an asset
• Critical Thinking – The ability to analyze, evaluate and interpret information from various sources and apply logic and problem solving to make decisions.
• Data Driven– Leverage data and insights to identify, prioritize and improve member experience and business efficiency.
• Curiosity & Flexibility – Comfortable navigating and embracing change and uncertainty, ask more questions, explore more options. Continuously learn and grow.

Responsibilities

• Responsible for hiring, training, developmental plans, performance management, coaching, feedback and performance improvement plans.
• Participate as a Member of the branch leadership team, supporting and promoting branch initiatives.
• Develop strategies and employee ability to read, interpret and understand NET promoter in order to enhance the overall Member experience.
• Lead all team Members with respect to Member satisfaction, ensuring a positive and consistent Member experience.
• Effectively engage employees in the sales management process using training and tools to improve the quality of advice offered to Members.
• Accountable to ensure completeness and accuracy for all files including credit, investments and estate portfolios.
• In conjunction with the Branch Manager, responsible to participate in interviews and hiring decisions for all non-management positions.
• Accountable to ensure the daily management of all cash within the branch, night deposit, ABM’s, MSR’s/CDU’s balancing, and all other controls are in place and properly adhered to.
• Maintain a thorough knowledge and understanding of all Meridian products and services and their related features and benefits.
• Follow audit, compliance, risk management, delinquency, fraud, robbery policies and procedures.
• Attend and actively participate in Assistant Branch Manager Meetings, sharing best practices and ideas.
• In conjunction with the Branch Manager, develop and implement branch strategies, goals, objectives, budgets, expense controls and overall branch efficiencies.
• Lead branch activities aimed at portfolio, customer and new business development.
• Contribute to the branch and delivery growth and profitability targets by ensuring employees are focusing their time and attention on the right activities.
• Promote Meridian Credit Union in your community by participating and being involved in community activities or events while demonstrating the Company values.
• Provide wealth management information and seminars within the community as assigned.

Benefits

• Paid vacation time, and other time off
• Employer-paid health benefits
• Defined contribution pension matching
• Financial benefits including free banking, and special rates on mortgages, lines of credits and more
• Tuition reimbursement program
• Unique rewards and recognition program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree