Assistant Branch Manager- Eastgate

General Electric Credit Union•Cincinnati, OH

4d•Onsite

About The Position

The Assistant Branch Manager plays a vital role in the efficient functioning of the Credit Union branch by serving as a crucial support system to the Branch Manager, contributing to the overall success of the branch by managing daily operations, fostering a positive work environment, and ensuring exceptional member service.

Requirements

High school diploma or GED required
Minimum five years of experience in Relationship Banker or related role required
Prior experience mentoring or coaching peers in a team environment required
Prior experience handling operational, regulatory, and compliance-related activities in the financial industry required

Nice To Haves

college degree preferred

Responsibilities

Conduct required branch audits within the required timeframe, mitigate risk by following safety protocol and addressing concerns regarding suspicious activity, review accounts for quality control standards
Assist the Branch Manager by observing and coaching employee sales and service behaviors to drive production
Mentor employees by providing developmental feedback and assisting with training
Address employee-related concerns and issues in the absence of the Branch Manager
Resolve complex member concerns and escalated issues as well as address member feedback
Build relationships with business members and open business accounts
Assist team members with specialized accounts, reviewing trusts, wills, and power of attorney (POA) documents
Assist members as required by the needs of the business
Perform other duties as necessary to support Branch Services