Multi-Site Assistant Branch Manager

Five Star Bank•Ellicottville, NY

1d•Hybrid

About The Position

The Assistant Branch Manager is responsible for achieving individual and retail branch goals, across multiple offices, through sales, referrals, and retention of account relationships. Responsible for assuming responsibilities of Senior Branch Manager or Branch Manager as needed or assigned. Participates in community affairs to increase bank’s visibility and development business relationships.

Requirements

High School Diploma.
4+ years of Banking (or Retail/Business related), Operational, Sales, or Consumer Lending experience
Demonstrate skills in effectively managing associates across multiple offices.
Cooperation/Teamwork – works well with others (internal, external customers and associates)
Able to manage multiple tasks and prioritize workload and delegate where needed
Excellent written and verbal communication skills
Personally responsible, completes work in a timely and consistent manner
Adaptable to varying bank and customer needs
Able to learn and utilize new technology effectively and efficiently
Proven problem-solving skills and sound judgment
Strong sales orientation and customer focused
Strong team building and team management skills.
Ability to communicate face to face and on the phone with customers.
Occasional bending and lifting from floor height, frequent lifting of 1 – 10 lbs., occasional lifting of up to 30 lbs.
Occasional travel throughout site locations
Extensive computer usage is required.
Registration with Nationwide Mortgage Licensing System Registry (NMLS) is required in accordance with SAFE Act requirements.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Contributes to the bank incentive program in the achievement of bank, office and individual goals.
Develop and maintain knowledge of bank products.
Actively promotes referrals and retention of account relationships.
Proactively supports and motivates staff in the banks referral program and their participation.
Monitors ongoing sales/referral training needs of staff.
Assists in the training, scheduling, operations and management of office staff.
Monitors performance and provides ongoing coaching and feedback to office personnel.
Assists staff with customer relations.
Ensures that training requirements are completed by staff on time.
Works with Senior Branch Manager or Branch Manager to approve performance evaluations of office personnel.
Participates in the recruiting and interviewing process when the office requires new or additional staff.
Participates in community events to increase the office’s visibility and to enhance new or existing business opportunities.
Interviews consumer loan applicants and provides required supporting documentation.
Maintains comprehensive knowledge of laws, compliance regulations and bank policies pertaining to consumer loans and products.
Demonstrate the standards and principles of the Five Star Bank experience in every interaction with internal and external customers, associates, and stakeholders.
Incorporate the high-performance behaviors of teamwork, leading by example, and service in every facet of work.

Benefits

Medical, Dental, and Vision Insurance
Health Savings Account
Flexible Spending Account(s)
Company Paid Life Insurance, Long Term Disability, and Short Term Disability
Voluntary Offerings: Life, Critical Illness/Specified Disease, Accident, Hospital Indemnity & Personal Accident
Tuition Reimbursement
Employee Referral Program
Wellness Reimbursement Program
Star Volunteer Program
Employee Banking and Financial Perks
Paid Time Off (PTO)
Company Paid Holidays