Assistant Branch Manager, Augusta West Parkway

SRP FEDERAL CREDIT UNION•Augusta, GA

4d•$51,153 - $60,181•Onsite

About The Position

Under the general direction of the Branch Manager, this role assists with the planning and direction of branch activities. The Assistant Branch Manager works with the branch manager in creating and maintaining a sales and service culture within the branch. This role maintains and helps lead a highly motivated team that consistently exceeds member expectations by properly matching the full range of Credit Union products and services with an informed understanding of the members’ needs. The Assistant Branch Manager provides coaching to team members and leads by example daily, promoting a positive image of the Credit Union both inside and outside the workplace.

Requirements

6+ years of credit union/banking experience or equivalent combination of education and experience.
3+ years of member/customer service experience, 2+ years in financial services.
1+ year of sales and supervisory experience, preferred.
Proficient in Microsoft Office software (Word, Excel, Outlook, PowerPoint)
Experience with Symitar Episys Core Banking software or similar financial services systems (preferred)
Familiarity with cash handling systems (e.g., teller cash recyclers, cash counters)
Basic accounting and balancing software knowledge
Ability to use digital banking platforms (online and mobile banking tools)
Experience with document imaging and scanning systems
Knowledge of CRM software for member/customer interactions
Proficient in email and calendar management tools
Basic troubleshooting of office equipment (printers, scanners, vault systems)
Awareness of security and fraud detection tools

Nice To Haves

Associates degree preferred or equivalent combination of education and experience.

Responsibilities

Responsible for selling and cross-selling Credit Union services to current and potential members using a member benefit-based approach.
Represents the Credit Union in a professional and courteous manner to members and potential members.
Provides prompt, efficient, accurate, and friendly service in the processing of transactions.
Fully complies with all SRP Credit Union policies, procedures, guidelines, and service standards, including but not limited to the Bank Secrecy Act, the Patriot Act, and OFAC Policies.
Performs in full capacity as described in the MSR job description.
Responsible for referring, selling, and cross-selling Credit Union products and services using a member benefit-based approach to aid members in obtaining their financial goals.
Assists the Branch Manager in overseeing the overall operation of the branch.
Assists management with the interpretation and implementation of personnel policies and procedures of the credit union in a manner that develops open lines of communication, promotes harmony, and encourages the development of skills.
Assists the Branch Manager in providing proactive sales and service leadership to staff, motivating team members to be effective in uncovering members’ needs and offering product benefits that improve the members’ financial life.
Assists the Branch Manager in selecting, training, scheduling, coaching, mentoring, counseling, disciplining, and performance evaluation of the branch staff.
Applies strong critical thinking and problem-solving to meet member needs.
Serves as security officer for the branch.
Ensures that all branch personnel have a thorough knowledge of procedures and conducts routine training sessions.
Makes recommendations for changes to ensure procedures are complete and up to date.
Ability to influence others and foster team member engagement.
Strategically meets or exceeds all sales and service goals and expectations.
Takes charge of self-development.
Demonstrates exceptional teamwork and collectively works with all team members as “ONE TEAM.”
Skilled at networking in the community through member and community outreach.
Acts as manager in the branch manager’s absence.
May be assigned other tasks by appropriate line supervision.
Directly supervises employees in the branch.
Carries out supervisory responsibilities in accordance with the organization’s policies, procedures, and applicable laws.
Responsibilities include assisting with interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints; and resolving problems.