Assistant Branch Manager - San Marcos, TX

TRB Bank•San Marcos, TX

23h•Onsite

About The Position

The Assistant Branch Manager provides high-quality customer service and a positive banking experience for all customers. The Assistant Branch Manager processes teller transactions, including cashing checks, receiving and processing deposits, withdrawals, transfers, daily balancing of teller drawer and other assistance as requested. The Assistant Branch Manager ensures accurate and timely processing of transactions in accordance with established teller policies and procedures, and provides guidance, assistance, and approvals for tellers as necessary. The Assistant Branch Manager also assists with teller work schedules, training of new or less experienced tellers, and enforcing teller policies and procedures. It is the expectation that the Assistant Branch Manager meet all the requirements of the dual role of Personal Bankers.

Requirements

High School Diploma or GED and two years of bank teller experience or a relevant field in the banking industry.
At least six (6) months of cash handling experience.
Strong customer relations and interpersonal skills.
Ability to type, use a computer efficiently, and use a 10-key calculator.
Proficiency with Microsoft Office Suite.
Ability to handle large quantities of currency while maintaining accuracy.
Good problem-solving skills, solid decision-making, effective communication, prioritization, and organization of work activities.
Mental concentration is necessary for handling frequent interruptions and working in a fast-paced environment.
Position can be mentally and physically stressful, requires standing for most of the work day, and requires lifting, carrying, or moving heavy boxes or bags of currency and coin weighing up to 25 pounds.
Must be able to work flexible hours as scheduled Monday through Saturday.
Sound knowledge of general bank operations.
Must be able to be physically present in the Bank to perform job duties.

Nice To Haves

Previous supervisory experience, preferred.
Bilingual in English and Spanish, preferred.

Responsibilities

Coach, review, supervise, and discipline assigned employees as needed, as well as makes effective suggestions and recommendations regarding the employment status of assigned employees.
Prepare work schedules and prioritize duties.
Direct the day-to-day operation activities of the Teller area including: teller balancing, ordering cash, cash vault balancing, posting deposits, withdrawals, transfers, loan payments, and cashing checks.
Conduct quarterly audits, including but not limited to, teller cash boxes, gift cards, and Cashier’s Checks.
Track the banking center’s teller suspense overall total, to ensure compliance with Teller Disciplinary Guidelines.
Review and approve daily general ledger entries.
Operate the teller station, as necessary, and ensures balancing of teller drawers.
Assist existing & potential customers with product and service inquiries.
Answer questions and resolve difficult or complex problems presented by tellers or other staff.
Consistently promote and cross-sell the Bank’s products and services at every opportunity.
Make concentrated effort to solve customer problems.
Promote and maintain positive relations with all contacts, customers and potential customers.
Support and promote the Bank’s Vision, Mission, Core Values, organizational structure, policies, and procedures.
Carry out management responsibilities in accordance with the Bank’s policies and applicable laws and regulations. Responsibilities may include: Interviewing, hiring, and training employees. Planning, goal setting, assigning and directing work toward individual accountability based on the bank’s strategic objectives. Appraising, rewarding and disciplining individual employees in a performance-driven environment. Addressing complaints and resolving problems of customers and employees.
Comply with federal and state regulations as well as all established Bank policies and procedures.
Other duties as assigned.