Assistant Branch Manager

Arbor Financial Credit Union•Caledonia, MI

13d•Onsite

About The Position

We’re looking for a driven professional with retail/service leadership experience who is ready to launch their career to the next level. As an Assistant Branch Manager, you’ll combine hands-on leadership, customer service excellence, and community engagement while helping Arbor Financial Credit Union expand in the Grand Rapids region. This role is ideal for candidates with management experience in fast food, retail, hospitality, or restaurants who thrive in people-focused environments. If you’ve led shifts, coached teams, handled cash, resolved customer issues, and been accountable for results, you already have the foundation to succeed here. In this role, you’ll support daily branch operations while mentoring a small team, stepping in for the Branch Manager as needed. You’ll assist members with accounts, consumer loans, and issue resolution, while also ensuring compliance with policies, procedures, and regulations. In addition, you’ll represent Arbor in community events and outreach efforts, helping to strengthen our presence and support our growth across West Michigan.

Requirements

A growth mindset, drive to succeed, and passion for exceptional member service
Experience in retail management, customer service leadership, or leadership in a related field, ideally 2-3 years
High School Diploma or equivalent
Strong leadership, communication, and relationship-building skills
Comfort working with financial products, systems, and confidential information
Commitment to the GR community and a desire to make a positive impact
Proficiency in basic computer operation