Assistant Branch Manager (Bowie, MD)

Educational Systems Federal Credit Union • Bowie, MD

2d • Onsite

About The Position

We are currently seeking an experienced, highly motivated individual with strong service, sales, operational, and leadership skills to join our dynamic team as an Assistant Branch Manager. The Assistant Branch Manager is responsible for managing the day-to-day operations of the staff functions within the branch. The Assistant Branch Manager guides the branch office in providing quality service to members in the areas of account transactions, loan applications, new accounts and solving problems within established policies and guidelines. The incumbent will respond to questions and/or provides information upon request from members (internal and external), process requests/transactions, and assist members and potential members in understanding and utilizing Credit Union products and services. The Assistant Branch Manager supports the Branch Manager in creating and maintaining a sales culture within the branch.
Must have flexibility to work extended hours, at other branch locations, and support the Contact Center with call volume. Work hours may include weekends and evenings.

Requirements

• Associate degree in Business Administration or related area preferred. Bachelor's degree a plus.
• Minimum three years progressive financial institution experience required.
• Two (2) years supervisory experience required.
• Previous experience in branch operations and customer service required.
• Must have experience selling and cross selling products and services in a financial institution.
• Must be able to meet and/or exceed sales goals.
• Must have 18 months in outside sales and/or business development.
• Must be committed to participate in community outreach and business development.
• Excellent interpersonal and communication, analytical and problem-solving skills.
• Must possess extensive knowledge of credit union products, services, policies/procedures and all federal and state rules and regulations.
• Ability to function in a financial institution branch environment and utilize standard office equipment including but not limited to: fax, copier, telephone, postage machine etc.
• Possess the ability to lift 25 pounds, sit and use a computer for prolonged periods of time.

Nice To Haves

• Associate degree in Business Administration or related area preferred. Bachelor's degree a plus.

Responsibilities

• managing the day-to-day operations of the staff functions within the branch
• guides the branch office in providing quality service to members in the areas of account transactions, loan applications, new accounts and solving problems within established policies and guidelines
• respond to questions and/or provides information upon request from members (internal and external), process requests/transactions, and assist members and potential members in understanding and utilizing Credit Union products and services
• supports the Branch Manager in creating and maintaining a sales culture within the branch

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 11-50 employees