Assistant Branch Manager- Syracuse, NY

Visions Federal Credit Union • City of Syracuse, NY

18h • $65,000 - $90,000 • Onsite

About The Position

As an Assistant Branch Manager, you play a key role in supporting branch performance, leading day-to-day operations, and helping deliver an exceptional member experience. You will partner with the Branch Manager to drive service and sales goals, coach and develop team members, and help ensure branch operations run smoothly, efficiently, and in alignment with organizational standards. This role also supports branch growth through community involvement, relationship building, and a strong commitment to member service.

Requirements

• Bachelor’s degree and 1-3 years of relevant experience, or 4-6 years of relevant experience in place of a degree.
• Ability to learn and perform all functions within a branch environment.
• Ability to obtain a notary license within 1 year of accepting the role.
• Strong communication, organization, member service, and problem-solving skills.
• Proficiency with Microsoft Office and standard office technology.

Nice To Haves

• Previous leadership or management experience.
• Bi Lingual Preferred - Spanish or Vietnamese
• Financial services, retail banking, or credit union experience.

Responsibilities

• Support the Branch Manager in leading branch operations and achieving service, sales, and operational goals.
• Coach, mentor, and develop team members to strengthen performance, engagement, and career growth.
• Help create a positive member experience by reducing wait times, resolving concerns, and ensuring high-quality service.
• Identify opportunities to recommend products and services that align with members’ financial needs.
• Support community outreach and business development efforts that help grow branch relationships and visibility.
• Ensure branch activities follow applicable policies, procedures, security expectations, and regulatory requirements.
• Maintain required licensing and certifications, including NMLS registration, notary requirements, and support for signature guarantee services as applicable.
• Provide back-up support across branch functions and respond effectively to changing priorities and business needs.
• Demonstrate a commitment to diversity, equity, inclusion, and belonging through inclusive behaviors and continuous development.

Benefits

• Retirement benefits - pension plan and 401(k) with employer match
• Excellent health benefits - medical, dental, vision, and supplemental coverage
• Flexible Paid Time Off (PTO), Volunteer Time Off (VTO), and Wellness Time Off (WTO)
• 10+ paid holidays per year
• Lifestyle Spending Account stipend for wellness, caregiving, or personal expenses such as student loan repayment and tuition reimbursement
• Employee recognition program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level