Assistant Branch Manager

Publix Employees Federal Credit Union

6d

About The Position

The key purpose of this position is to assist the Branch Manager in leading a team of associates in providing exceptional member service while meeting the strategic objectives of the credit union. This includes participating in the oversight of day-to-day operations, sales and service initiatives, business development activities, and associate development.

Requirements

• 3-5 Years experience working as a Personal Banker/Member advocate or relevant role in a credit union or bank.
• Previous management experience in a bank or credit union preferred.
• Bachelor's degree or equivalent relevant experience
• Committed to providing an exceptional member service experience
• Focused on reaching and completing tactics to achieve a desired outcome within set timeframes
• Ability to understand differences and drives to consensus, while considering all viewpoints
• Ability and willingness to quickly adjust to new situations, circumstances, and environments.
• Ability to make decisions in the best interest of the member and organization based on research, collaboration, and previous experience.
• Ability to solve complex problems quickly and effectively using analytical and collaborative approaches.
• Ability to manage the people, process and technology needed to adapt to change.
• Ability to effectively communicate, interact and work with individuals and groups.
• Ability to list tasks into the most efficient and effective order for critical success

Nice To Haves

• Previous management experience in a bank or credit union preferred.

Responsibilities

• Assist the Branch Manager with effectively hiring and managing branch staff, with a strong focus on the growth and development of associates through consistent and positive coaching.
• Ensure all operation, regulatory, and branch policies and procedures are followed.
• Ensure employee coverage for all PEFCU functions each day during hours of operations.Assisting Branch Manager with Sales and Service
• Ensure exceptional service delivery by holding associates accountable for attracting, retaining, and strengthening member relationships by offering products and services that best align with the members' needs.
• Strong understanding of Products and Services to assist in recommending appropriate products and services to members.
• Understanding and ensuring staff understanding of applicable procedures.
• Quickly and effectively responding to member complaints and concerns.
• Overall security of the office, staff, physical assets, and member non-public information (NPI).
• Planning and conducting branch meetings as needed
• Overseeing day-to-day tasks of branch employees and understanding those tasks in order to fill in for any position when needed.
• Identify redundancies and inefficiencies in branch tasks to make appropriate recommendations for improvement.
• Responding to alarms after hours and/or weekends.
• Assist with conducting required branch audits.
• Review check holds and provide guidance on check holds, releasing, extending, etc.
• Provide notary and Medallion Signature Guarantee services.
• Perform overrides on restricted accounts.

Benefits

• Medical, Dental and Vision insurance plans with one option at NO cost for employee only coverage!
• HUGE contributions toward dependent premiums!!
• Generous Paid Time Off program (approximately 3 weeks a year)
• 11 paid holidays per year
• 401(k) retirement plan and profit sharing
• Pay for performance incentive programs
• Time off for giving back to your community!
• Tuition reimbursement
• Competitive pay
• Stellar benefits/perks
• Work/life balance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 11-50 employees