Assistant Branch Manager

Mid America Bank•Missouri, MO

7d•Onsite

About The Position

Take the next step in your banking career with a role that offers both leadership opportunity and meaningful impact. As an Assistant Branch Manager, you'll help lead branch operations, support team development, strengthen customer relationships, and contribute to business growth in the communities we serve. At Mid America Bank, you'll find a collaborative culture, opportunities for professional development, and the chance to build a long-term career with a trusted community bank committed to excellence and employee success. This is a full-time hourly position with benefits. The hours can be flexible and scheduled to fill the needed branch hours. Branch Hours Lobby: M-F 8:30-3:30, Saturday 8:00-11:00 Drive-Up: M-F 7:30-6:00, Saturday 8:00-11:00 Job Overview As a part of the Mid America Bank’s management and leadership team, you will utilize your sales, banking, and management experience to be an instrumental member of the bank’s team. Our Asst. Branch Manager helps oversee the operations and sales functions of a branch while delivering superior customer service. You will help lead your team in making sales calls, conducting trainings, processing transactions, and setting up new accounts. All these functions will be completed while utilizing your experiences to make sound decisions and ensuring established policies and procedures are followed.

Requirements

High school diploma or equivalent with additional business training
At least three (3) years of progressively responsible experience within a financial organization to gain necessary experience and background knowledge to manage a full-service branch and deal effectively with employee and customer relations matters
Must have a current Notary or be willing to become one (pursue application, bond and notary seal) at the Bank’s expense
Strong knowledge of banking products, services, and regulations.
Excellent communication, leadership, and problem-solving skills.
Proficiency in banking software and Microsoft Office Suite.
Ability to work in a fast-paced environment and handle multiple tasks.
Strong attention to detail and organizational skills.
Commitment to confidentiality.

Responsibilities

Ensure the branch is open and ready to conduct business each business day
Overseeing the training, scheduling, and task assignments for branch team members
Maintain working knowledge of all bank products.
Open new accounts and accurately run transactions for all personal and business banking products
When necessary, assist Branch Manager with staff meetings (both 1:1 and in group meetings) to organize sales efforts, communicate procedural changes, and resolve issues to optimize branch performance and employee engagement.
Establish regular opportunities with each team member to review goals and highlight further personal development
Assist in recognizing and inspiring future talent
Ensure the branch balances all transactions at the close of each business day.
Assist tellers and others with balancing problems and authorize over/short adjustments.
Conduct “surprise audits” necessary to verify accuracy of teller balances
Ensure branch ATM is serviced and operational during business hours and is balanced regularly
Make regular business development calls to solicit new business or improve services to existing customers
Assist with general maintenance of the branch, ensuring safety and security of customers, employees, and branch assets by following and enforcing all security procedures
Answer customers’ basic and complex inquiries about their accounts.
Interact with customers in person, on the telephone, or through other electronic communications in a friendly, helpful, and patient manner
Identify customer needs through active listening and provide tailored solutions to enhance satisfaction and build loyalty.
Represent the bank at various civic and community functions
Other duties as assigned by manager