Assistant Branch Manager

Sunflower Bank, N.A.•Boulder, CO

12d•Onsite

About The Position

Sunflower Bank, N.A., is experiencing great growth and is committed to serving its communities and supporting its team members. As a full-service financial institution, it offers a full range of relationship-focused services to meet personal, business, and wealth-management financial objectives. The Assistant Branch Manager assists the Branch Manager in overseeing the branch’s retail growth and profitability. They assist in the responsibility for maximizing sales/production by coaching and developing staff, establishing and upholding legendary customer service, controlling expenses, coordinating the efforts of staff to ensure that functions are completed effectively, and all other various tasks involved in the overall operation of the branch.

Requirements

Two to five years of similar or related experience.
Sound judgement and decision making skills.
Proficiency with math calculations.
Computer proficiency in a Microsoft Windows environment.
Demonstrated excellent verbal, telephone and written communication skills.
Sales ability and persuasiveness.
Interpersonal skills to include a significant level of trust, diplomacy, courtesy and tact.
Exceptional customer service, sales, leadership, teamwork and management skills.
Working knowledge of bank operations.
Ability to develop and achieve group goals in accordance with defined parameters.

Responsibilities

Hire, train, direct and communicate performance expectations clearly and frequently, evaluate employee performance – recommend promotions, transfers and salary adjustments; identify performance problems and take action to correct, including termination.
Maintain highly qualified staff at the branch who adheres to the latest approved allocation. This includes management and placing a floater pool, if available
Develop and coach staff to provide legendary customer service to all customers and non-customers by upholding all customer service non-negotiables, e.g., greet customers with a sincere smile, appropriate use of handshake, learn and use customers’ names, process customer requests in a timely/accurate manner, take ownership of customer complaints and ensure resolution and customer satisfaction, provide sincere thank you and lead by example.
Engage, motivate, and lead staff to achieve branch goals.
Grow branch customers and increase the level of products and services used by identifying opportunities to cross sell and make referrals.
Promote, refer, sell and cross sell bank products and services and appropriate deposit, trust brokerage, insurance and credit products and services to generate and increase deposit fee income and coach staff to uphold the same.
Monitor teller line for compliance with banking regulations and Bank policies. Take action to resolve any compliance issues.
Schedule and monitor daily activities of staff, including transaction approvals.
Order daily cash requirements for the bank and manage cash vault limits as well as staff cash limits.
Uphold all security policies and procedures and be primary support for branch Security Coordinator.
Ensure all deposit, cash, and online posting differences are reviewed and corrected daily.
Provide backup for staff as needed and uphold all staff responsibilities.