Assistant Branch Manager (Flushing Branch)

Industrial and Commerce Bank Of China USA NA•New York, NY

1d•$70,000 - $85,000•Onsite

About The Position

Assists the Branch Manager in managing a bank branch by overseeing the flow of cash and financial instruments, assessing transaction risks, and implementing institution policies and procedures for various loan types. The role involves directing activities related to customer services, such as collecting delinquent accounts and opening new accounts, and establishing procedures for asset and record safekeeping. Additionally, the Assistant Branch Manager is responsible for contacting customers and community organizations to generate new business, compiling financial reports for regulatory and tax purposes, evaluating loan applications, raising capital, analyzing investment options, resolving customer account problems, maintaining relationships with banking-related industries, and communicating with investors.

Requirements

Bachelor's degree (BA) or equivalent from four-year college; or five years related experience and/or training including at least 1 year at supervisory role; or equivalent combination of education and experience.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Fluency in Mandarin.
Ability to perform services in person from a Bank office or branch to, among other things, access the Bank’s computer systems and engage in an interactive environment with co-workers.

Nice To Haves

Analytical - Uses intuition and experience to complement data; Designs work flows and procedures.
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Uses reason even when dealing with emotional topics.
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions.
Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Presents numerical data effectively; Able to read and interpret written information.
Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well.
Judgment - Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position.
Quality - Demonstrates accuracy and thoroughness; Applies feedback to improve performance; Monitors own work to ensure quality.
Quantity - Completes work in timely manner.
Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent.
Initiative - Takes independent actions and calculated risks; Asks for and offers help when needed.

Responsibilities

Oversees the flow of cash and financial instruments in accordance with company policy.
Assesses risk of all financial transactions executed by organization personnel.
Collects data to analyze the present and future financial status of the organization.
Directs, coordinates, and monitors activities to implement institution's policies, procedures, and practices concerning granting or extending lines of credit, commercial loans, real estate loans, and consumer credit loans.
Directs activities involving implementation of establishment services and functions including collecting delinquent accounts, authorizing loans, or opening savings accounts.
Establishes procedures for custody and control of assets, records, loan collateral, and securities to ensure safekeeping.
Contacts customers and business, community, and civic organizations to promote goodwill and generate new business.
Compiles and reports financial data as required by organization and government regulations.
Prepares reports needed to satisfy tax requirements.
Examines, evaluates, and processes loan applications.
Raises capital as needed by the organization.
Analyzes investment options and makes recommendations to Board of Directors or corporate officers for institution investment.
Talks to customers to resolve account problems.
Establishes and maintains contact with banking-related industries such as insurance, real estate, and securities.
Communicates with stockholders and other investors.
Under the guidance of the Branch Manager, helps to manage subordinate employees in the Branch.
Assist in the overall direction, coordination, and evaluation of these units.
Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.