Assistant Branch Manager

Woodforest National Bank • La Grange, KY

1d

About The Position

As an Assistant Branch Manager at Woodforest National Bank, you support the Branch Manager in driving branch performance, customer relationship growth, and operational excellence. The role calls for a hands-on leader who helps execute retail sales and marketing strategies, coaches team members, engages customers, supports community involvement, and maintains operational discipline while modeling Woodforest’s Core Values of Ownership, Service, Community, and Integrity.

You help grow sales and deposits, acquire customers, deliver consistent service across in-branch and digital interactions, and promote technology-forward banking. You also support regulatory compliance, audits, cash controls, staffing and workflow, and branch servicing. The position is full-time. You may be asked to support nearby branches within approximately 45 miles as business needs require.

Requirements

• High school diploma or equivalent.
• One of the following experience and education combinations: 3 years of relevant and transferrable sales and/or customer service experience; an associate degree and 2 years of relevant and transferrable sales and/or customer service experience; or a bachelor's degree and 1 year of relevant and transferrable sales and/or customer service experience.
• Demonstrated leadership capability.
• Strong interpersonal, communication, and marketing-oriented sales skills.
• Comfort working in a performance-driven retail banking environment.
• Ability to work flexible or extended hours based on business needs and demonstrated reliability.
• Proactive approach to seeking business outside the branch; comfort with outside sales.
• Goal-oriented, disciplined, team-focused approach and strong interpersonal skills.
• Openness to direct coaching and feedback.
• Effective problem-solving skills and ability to maintain composure and a positive attitude when interacting with customers and team members.
• Knowledge of, or ability to quickly learn, products, services, policies, procedures, regulatory guidelines, and the sales and service process.
• Ability to maintain confidentiality, follow directions, and apply policies, procedures, and guidelines.
• Strong organization and prioritization skills, with ability to multitask accurately in a fast-paced environment.
• Ability to understand instructions, forms, and applications, and familiarity with financial statements and credit reports.
• Ability to maintain a mobile device compatible with the Cisco Duo app for secure authentication.

Nice To Haves

• Prior supervisory or coaching experience.

Responsibilities

• Partner with the Branch Manager to operate the branch with a business-owner mindset and support retail growth, deposit performance, and customer acquisition.
• Drive individual and team contributions to branch sales goals through customer engagement, referrals, and marketing efforts.
• Support branch operations by ensuring compliance with policies, procedures, audits, and cash controls.
• Deliver the Woodforest Experience through a strong personal presence, professional customer engagement, and effective resolution of customer concerns.
• Coach team members to identify customer needs and recommend appropriate retail banking products and services.
• Ensure consistent, high-quality service across teller, platform, and digital interactions.
• Promote a technology-forward retail banking experience for customers and team members.
• Participate in branch community engagement and retail marketing activities.
• Build and maintain relationships with retail partners, community members, and local businesses.
• Partner with Community Development Relationship Managers and branch leadership on outreach aligned with community needs and branch goals.
• Uphold ethical standards, regulatory requirements, and customer confidentiality and privacy.
• Foster trust, transparency, and respect within the branch team.
• Act as a visible leader and role model for performance, behavior, and customer experience expectations.
• Mentor and support team members through observation, feedback, and on-the-job development.
• Assist with scheduling, workflow management, and coverage planning.
• Perform branch servicing duties as needed, including teller transactions, account opening, cash handling, ATM servicing, and audits.
• Practice prudent expense management and resource stewardship.
• Support nearby branches within approximately 45 miles as business needs require.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED