Assistant Branch Manager- Dixie

Park Community Credit Union•Louisville, KY

4d•$33 - $34•Onsite

About The Position

The Assistant Branch Manager I supports and leads the branch staff in fostering a member-centric culture focused on delivering an exceptional experience for both employees and members. This role involves directing, developing, motivating, and coaching staff to build strong member relationships, monitoring branch production, and addressing any issues that arise. The Assistant Branch Manager I also assists in hiring, training, and evaluating employees, representing the branch in the community, maintaining communications with Retail Operations, and ensuring branch activities comply with credit union policies and procedures.

Requirements

Three years to five years of similar or related experience.
A two-year college degree, or completion of a specialized certification or licensing, or completion of specialized training courses conducted by vendors, or job-specific skills acquired through an apprenticeship program.
Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation.
Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
Good communication skills.

Nice To Haves

Support and lead the branch staff in fostering a member-centric culture focused on delivering an exceptional experience for both employees and members.
Build strong member relationships.
Represent the branch in the community.
Maintain communications with Retail Operations.
Ensure branch activities comply with credit union policies and procedures.
Achieve average scores of 6 and above on Quality Standard Surveys and ensure that staff do the same.
Maintain and develop a qualified staff sufficient to meet the needs of members.
Ensure that staff work with a minimum number of documentation/transaction errors and that tellers function within the pre-set balancing standard policy.
Achieve branch goals as determined by the Management Team.
Develop and maintain business partner relationships within the community.
Follow all security policies and procedures and report discrepancies or suspicious activity to manager immediately.
Maintain a professional work environment, promote teamwork, build respect among coworkers and present a businesslike appearance.
Follow the credit union’s Bank Secrecy Act and anti-money laundering policies and procedures, including running OFAC searches, completing investigative reports of suspicious activity and currency transaction reports timely and without error.

Responsibilities

Assist in directing, developing, motivating and coaching branch staff to meet service standards.
Assist in monitoring branch production results relative to established objectives and ensure appropriate steps are taken to correct unsatisfactory conditions.
Actively cross sell credit union services to members and coach staff to do the same.
Service members, open new accounts, and conduct loan closings when necessary.
Provide support to staff serving members and resolve problems as necessary.
Assist in hiring, training, directing, and evaluating employee performance within the branch; ensure manager is aware of performance problems and take appropriate disciplinary action as instructed.
Assist in representing the branch as appropriate in its relationships with coworkers, members, sponsor organizations(s), suppliers, other financial institutions, and similar groups.
Participate in and attend various community, chamber and charitable organization meetings to enhance the credit union's image and visibility to perspective members.
Assist in maintaining communications with Retail Operations and other credit union departments; assist in preparing and submitting standard reports; attend scheduled management meetings when necessary.
Assist in monitoring all branch activities to ensure they are in compliance with established credit union policies and procedures and security standards.
Perform other duties as assigned.