Assistant Branch Manager

Texas Gulf Bank • Freeport, TX

2d • Onsite

About The Position

The Assistant Branch Manager supports the daily operations of the branch by providing exceptional customer service, assisting customers with deposit and consumer loan products, and helping ensure branch operations run efficiently and in compliance with bank policies and procedures. This position serves as a resource for Branch Banking Specialists by providing guidance, training, and assistance with complex transactions while maintaining a strong focus on customer satisfaction and operational excellence. In addition to deposit and teller responsibilities, the Assistant Branch Manager assists with consumer loan processing, branch security and cash management procedures, facility oversight, and other operational functions. This role works closely with the Branch Manager to support branch goals, promote teamwork, and ensure positive customer and employee experiences.

Requirements

• Strong customer service skills.
• Strong communication skills.
• Strong interpersonal skills.
• Ability to build positive relationships with customers and coworkers.
• Sound judgment.
• Attention to detail.
• Professionalism.
• Ability to manage multiple priorities in a fast-paced environment.
• Banking or financial services experience.
• Strong knowledge of deposit products.
• Strong knowledge of teller operations.
• Dependability.
• Adaptability.
• Commitment to providing excellent service.
• Commitment to maintaining compliance with bank policies and regulatory requirements.

Nice To Haves

• Previous exposure to consumer lending processes.
• Leadership experience, including training, mentoring, or assisting other team members.

Responsibilities

• Supports the daily operations of the branch.
• Provides exceptional customer service.
• Assists customers with deposit and consumer loan products.
• Ensures branch operations run efficiently and in compliance with bank policies and procedures.
• Serves as a resource for Branch Banking Specialists by providing guidance, training, and assistance with complex transactions.
• Maintains a strong focus on customer satisfaction and operational excellence.
• Assists with consumer loan processing.
• Assists with branch security and cash management procedures.
• Assists with facility oversight and other operational functions.
• Works closely with the Branch Manager to support branch goals, promote teamwork, and ensure positive customer and employee experiences.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED