Assistant Branch Manager

Austin Hose•Rancho Dominguez, CA

10d•Onsite

About The Position

The Assistant Branch Manager plays a crucial role in maintaining operational excellence within the branch. This position involves overseeing various aspects of customer service, warehousing, distribution, and employee management. The Assistant Branch Manager is responsible for ensuring high levels of customer satisfaction, fostering employee development, and contributing to the overall profitability and efficiency of the branch. This role requires strong leadership, problem-solving, and interpersonal skills, along with a solid understanding of business operations and company policies.

Requirements

Bachelor’s degree in business/management with 2 + years’ experience, OR a high school diploma with 4+ year’s proven experience.
Leadership skills and ability to manage staff.
Strong decision making and problem-solving skills.
Ability to use MS Office, proficiency in MS Excel and basic understanding and navigation of Prophet 21 setup and maintenance.
Familiarity with pricing schemes and suppliers.
Ability to communicate in a clear, concise, understandable manner and listen attentively to others, understand material, and provide instructions to associates.
Strong verbal, written, mathematical and interpersonal skills.
Ability to maintain a good working relationship with co-workers, supervisors, management and various personnel.

Responsibilities

Maintain excellence in customer service, receiving, warehousing, and distribution operations by initiating, coordinating, and enforcing program, operational, and company policies and procedures.
Develop, guide, and coach employees to continually provide the highest level of customer service to retain customers and increase new business.
Identify, develop, and coordinate training and cross-training for team members to maximize profit and process improvement efficiency.
Oversee employee payroll time reporting and approve timecards before submitting to Corporate.
Provide direct supervision of all warehouse personnel, including performance reviews and constructive discipline.
Develop, work with, and maintain relationships with all Austin Hose departments to identify and resolve problems for efficiency gains and maximizing profitability.
Respond to and address customer complaints timely with resolutions to prevent future issues.
Develop relationships and communicate with Sales to proactively grow sales while maximizing profits and discuss customer service achievements or concerns.
Ensure a clean and organized facility (warehouse, shops, break rooms, bathrooms) and that equipment and vehicles are properly maintained.
Ensure all employees adhere to all company policies/procedures and are familiar with the company manual.
Develop working relationships with vendors to ensure exceptional service and response time for quotes, order processing, expediting, and pricing.
Actively promote all Corporate and HR initiatives and ensure compliance in all recruiting and discipline processes.
Review open/back-order reports to identify customers are receiving their product in a timely manner.
Approve purchases for office supplies and service needs for the warehouse as needed.
Maintain a current working knowledge of regulatory and company operating requirements and coordinate activities with regulatory agencies, other company departments, and customers.
Enforce all company safety requirements and policies.
Be flexible, including working overtime and performing responsibilities not specifically identified in the job description and assuming new responsibilities for the betterment of Austin Hose.